When did the woman receive some of the items?

admin2016-03-05  27

问题 When did the woman receive some of the items?
  
A couple of months ago, I went to a department store to buy a few things for the house. I needed a set of curtains for the living room, two table lamps, a rug and several cushions. I asked them to deliver the things as soon as possible, but they said that they were unable to send them out until 20 days later. After about 3 weeks, I received only the curtains and table lamps. I was a little disappointed when I didn’t receive all the items I had bought. But nevertheless, I was eager to see what the curtains and lamps looked like. I first opened the package with the curtains. I had bought a lovely light blue, and instead they had sent me a horrible dark purple. Well, you can just imagine how angry I was. Then I opened the boxes with the lamps. They were exactly what I’d ordered. But one of the lamp shapes was damaged. The next thing I did was to telephone them to complain. They promised to come to pick them up immediately and also to replace them with the correct order. It has been two weeks since my complaint. They have neither picked up the wrong items nor sent me the rest of my order.

选项 A、Her complaint was ignored.
B、The store sent her the correct order.
C、The store apologized for their mistake.
D、The store picked up the wrong items.

答案A

解析 细节题。文章最后说到,她打电话向百货商店投诉,他们做出承诺会过来换货。但两周过去了,他们既没有过来拿需换货的物件,也没有送来订单里面其余的商品。可见,百货商店完全忽视她的投诉,只是嘴上说说而已,A为正确答案。
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