2. 外语
  3. Not Happy with Our Service? You can make a complaint by contacting Royal Mail Customer Services through our website or by sp

Not Happy with Our Service? You can make a complaint by contacting Royal Mail Customer Services through our website or by sp

admin2016-06-30  70
问题                     Not Happy with Our Service?
    You can make a complaint by contacting Royal Mail Customer Services through our website or by speaking with one of our advisors or by writing to us.
    If you choose to contact us by phone please have the details of your complaint available. For some complaints, you may be required to complete a " Loss Damage or Delay" form which is available online through our website or from Post Offices. Our Customer Services Advisors will let you know the appropriate process to follow. If you are contacting us on behalf of another person, we may ask you to provide proof of that person’s consent to your handling his complaint.
    Once we have received your complaint, the Customer Services Advisor will record your details and provide you with a unique reference number that identifies you and your complaint.
    There are 3 key stages in our complaints process—at the end of each one we will ask you if you are satisfied with how we have handled your complaint. In written communications we will allow 14 calendar days, for you to come back to us with your response. If we do not hear from you after this time we will assume you are content with how the matter has been resolved. If you do contact us after the 14 calendar days your case can be reopened using your original reference number.
Details should be presented when complaining over telephone.
选项 A、Right
B、Wrong
C、Doesn’t say
答案A
解析 题干是对原文信息点的转述。文中信息点“If you choose to contact us by phone please have the details of yourcomplaint available．”指出：如果您想要通过电话方式和我们联系，请提供您投诉的详细信息。而题干意为：通过电话投诉时需要提供具体信息。这与原文的信息点相符，故答案为A。
转载请注明原文地址:https://kaotiyun.com/show/FbIO777K
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