首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
admin
2013-08-22
80
问题
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
Which article(A, B, C, D or E)does each statement 1—8 refer to?
For each statement 1—8, mark one letter(A, B, C, D or E)on your Answer Sheet.
You will need to use some of these letters more than once.
There is an example at the beginning, (0).
A
Quality support need be a top priority for any serious Web hosting provider. Customers, especially individuals and small businesses expect timely and informative customer support. Noting that the majority of a reseller’s clients come from this constituency, support must be a central tenant of a vendor’s offerings. Unfortunately, because most hosting resale operations are small, often resellers cannot effectively deal with incoming support requests. The result is usually an unsatisfied client base that does not obtain timely responses to their support inquiries.
B
When customers cannot obtain a desired level of technical support they obviously get furious and look for change. It is thus incumbent upon the reseller to establish effective and efficient means of providing technical support to their clients in order to satisfy customer expectations. Resellers can obtain higher levels of technical support if they outsource their own support infrastructure. By outsourcing technical support functions, a reseller can actually reduce customer costs while improving customer satisfaction.
C
Outsourcing customer support services allows a reseller to provide technical support without the headaches or capital expense of developing, staffing and maintaining an internal help desk. At fast growing Web host reseller businesses, over 50 per cent of all incoming inquiries can be support requests. At the smallest of these Web host operations, these inquiries can detract from other essential areas of business, such as sales and marketing. By outsourcing technical support, a reseller can increase the amount of time that they dedicate to the revenue-generating components of their business.
D
Great deal of technical support providers now offer expert support solutions that can actually expand the complexity and breadth of support operations. Any basic provider should offer toll-free telephone support and 24-hour e-mail support inquiries at a minimum. Their inquiry supports are the most commonplace in the Web hosting industry. An excellent hosting provider however should have the capacity to offer help desk support via fax and by instant messaging. All this support should be "private labelled" as well, so that assistance provided to your customers is transparent. In other words, your technical support operator should pick up the phone as you.
E
Outsourcing service providers should also be able to provide customized activity reporting and bill the reseller on a per support request basis. Only on a "per-instance" basis will outsourcing customer support be an affordable proposition to a smaller Web host vendor. For this reason, resellers must ensure that they enter into an arrangement with a customer support outsourcer that is negotiable, short-term and is pro-rated based upon call volume. Outsourced technical support must be specifically tailored to your service offerings. Your customers will not be impressed with your technical support simply because it is responsive. Customers must obtain relevant assistance when they call. This can only be achieved if the technical support outsourcer has an in-depth understanding of your business operations.
Outsourcing their own support infrastructure is the resellers’ best choice.
选项
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/Fk7d777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whattypeofbusinessisbeingdescribed?
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
(Thecandidatechoosesonetopicandspeaksaboutitforoneminute.)A.Technology:theimportanceoftrainingstaffinhowto
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
StrategicPlanning:thefactorsinvolvedinmanagingchangeeffectivelywithinanorganization
TaskOne-Job•Forquestions13-17,matchtheextractswiththepeople,listedA-H.•Foreachextract,choosethejobeachsp
TaskOne-Job•Forquestions13-17,matchtheextractswiththepeople,listedA-H.•Foreachextract,choosethejobeachsp
•YouwillhearaninterviewwithSteveMarriott,aninternalbusinessconsultantwithCarserve,avehiclebreakdownservice.•
•Youwillhearacollegelecturertalkingtoaclassofbusinessstudentsaboutasupermarketchain.•Asyoulisten,forquest
随机试题
张某是某一公安机关的法医,在一刑事案件的法庭审判过程中,张某被法院聘请担任了该案件的鉴定人。但本案的被告人却对张某提出了回避的申请。依照有关规定,有权对张某是否回避作出决定的是( )。
下列情形中,国家依法不予赔偿的有:()
根据宪法分类理论,下列哪一选项是正确的?()
在Word的编辑状态,设置了一个由多个行和列组成的空表格,将插入点定在某个单元格内,用鼠标单击“表格”命令菜单中的“选定列”命令,则表格中被“选择”的部分是( )。
企业在分配主产品和副产品的生产成本时,通常先确定主产品的生产成本,然后确定副产品的生产成本。()
计算机中系统软件的核心是______,它主要用来控制和管理计算机的所有软、硬件资源。
阅读材料,回答问题。实体经济就是创造产品和提供服务的领域,是提供有效供给的领域,发展高水平的实体经济是实现高质量发展的根基。目前,我国实体经济的发展遇到了一些挑战。一方面,我国的供给体系总体上仍处于中低端,很多人到国外购物、体检、求学,
()是教师最核心的职责和任务。
一、注意事项1.申论考试是对应考者阅读理解能力、综合分析能力、提出和解决问题能力、文字表达能力的测试。2.仔细阅读给定资料,按照后面提出的“作答要求”作答。二、给定资料1.当2009年年初第一次听镇里的干部说中央要给钱整治农村
Accordingtotheprofessor,whywouldancienthuntershavesungtogether?
最新回复
(
0
)