首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
admin
2013-08-22
46
问题
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
Which article(A, B, C, D or E)does each statement 1—8 refer to?
For each statement 1—8, mark one letter(A, B, C, D or E)on your Answer Sheet.
You will need to use some of these letters more than once.
There is an example at the beginning, (0).
A
Quality support need be a top priority for any serious Web hosting provider. Customers, especially individuals and small businesses expect timely and informative customer support. Noting that the majority of a reseller’s clients come from this constituency, support must be a central tenant of a vendor’s offerings. Unfortunately, because most hosting resale operations are small, often resellers cannot effectively deal with incoming support requests. The result is usually an unsatisfied client base that does not obtain timely responses to their support inquiries.
B
When customers cannot obtain a desired level of technical support they obviously get furious and look for change. It is thus incumbent upon the reseller to establish effective and efficient means of providing technical support to their clients in order to satisfy customer expectations. Resellers can obtain higher levels of technical support if they outsource their own support infrastructure. By outsourcing technical support functions, a reseller can actually reduce customer costs while improving customer satisfaction.
C
Outsourcing customer support services allows a reseller to provide technical support without the headaches or capital expense of developing, staffing and maintaining an internal help desk. At fast growing Web host reseller businesses, over 50 per cent of all incoming inquiries can be support requests. At the smallest of these Web host operations, these inquiries can detract from other essential areas of business, such as sales and marketing. By outsourcing technical support, a reseller can increase the amount of time that they dedicate to the revenue-generating components of their business.
D
Great deal of technical support providers now offer expert support solutions that can actually expand the complexity and breadth of support operations. Any basic provider should offer toll-free telephone support and 24-hour e-mail support inquiries at a minimum. Their inquiry supports are the most commonplace in the Web hosting industry. An excellent hosting provider however should have the capacity to offer help desk support via fax and by instant messaging. All this support should be "private labelled" as well, so that assistance provided to your customers is transparent. In other words, your technical support operator should pick up the phone as you.
E
Outsourcing service providers should also be able to provide customized activity reporting and bill the reseller on a per support request basis. Only on a "per-instance" basis will outsourcing customer support be an affordable proposition to a smaller Web host vendor. For this reason, resellers must ensure that they enter into an arrangement with a customer support outsourcer that is negotiable, short-term and is pro-rated based upon call volume. Outsourced technical support must be specifically tailored to your service offerings. Your customers will not be impressed with your technical support simply because it is responsive. Customers must obtain relevant assistance when they call. This can only be achieved if the technical support outsourcer has an in-depth understanding of your business operations.
Outsourcing their own support infrastructure is the resellers’ best choice.
选项
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/Fk7d777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whattypeofbusinessdoesthespeakerworkfor?
Whattypeofbusinessdoesthespeakerworkfor?
Makingoffers提出报价
Practisediscussingthistask,andthequestionswhichfollowit,withapartner:STAFFTRAININGREVIEWTheorganisationyouwor
•YouwillhearaninterviewwithSteveMarriott,aninternalbusinessconsultantwithCarserve,avehiclebreakdownservice.•
•YouwillhearaninterviewwithSteveMarriott,aninternalbusinessconsultantwithCarserve,avehiclebreakdownservice.•
•Youwillhearacollegelecturertalkingtoaclassofbusinessstudentsaboutasupermarketchain.•Asyoulisten,forquest
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantchain.Foreachquestion(23-30),markoneletter(
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantchain.Foreachquestion(23-30),markoneletter(
随机试题
由于线圈________一致而感应电动势的________保持一致的端点叫两线圈的同名端。
青蒿鳖甲汤主治证中的发热特征是小柴胡汤主治证中的发热特征是
与妇女生理病理关系密切的经脉是()
[2010真题·多选(选做)]热水供应管道上应安装止回阀的位置有()。
从事高速公路客运应实行“三优、三化”规范服务。下列各项中,不属于“三化”内容的是()。
"Whereistheuniversity(大学)?"ThisisaquestionthatmanyvisitorstoCambridge(剑桥)ask.Butnoonecangivethema【C1】______
什么是教学目标?教学目标在教学过程中的作用有哪些?
十九届三中全会指出,深化党和国家机构改革,要构建()的党和国家机构职能体系。
下列关于美国地理位置的说法正确的是()。
Whichofthefollowingstatementsissupportedbythepassage?Accordingtothepassage,______.
最新回复
(
0
)