2. 外语
  3. Listening to others is an important part of communication. Many more errors and difficulties【C1】______ misunderstanding what you

Listening to others is an important part of communication. Many more errors and difficulties【C1】______ misunderstanding what you

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问题     Listening to others is an important part of communication. Many more errors and difficulties【C1】______ misunderstanding what you’ve heard, so it is essential to 【C2】______ yourself to listen with an 【C3】______ mind. Like many of us, you may never have been taught to listen actively, with【C4】______ for accuracy, feeling, meaning, and mutual creativity. You may never have been trained to 【C5】______ other’s experience of being understood. Just as you may not 【C6】______ that others really hear the message you intend to communicate, others don’t【C7】______to make sure that what you heard is what they meant.
    What gets【C8】______ of accurate listening? When we’re worried about what we’re hearing or might hear next or what we might have to do about what we hear, we may receive a【C9】______ message. 【C10】______that we will have to "fix it" or " control it" causes us to listen with " filters". We may want to express our own point of view. We may also want to avoid being【C11】______ or being drawn into a conflict, so we【C12】______what we hear, because we’re already thinking about what we’ll say next. It then becomes 【C13】______ to hear the speaker’s true meaning. Clearly in our workplace, families and friendship, the【C14】______ of the message we received will result in responses that aren’t appropriate. On the other hand, if others don’t hear us accurately, we won’t feel【C15】______.
    If you want to【C16】______ others and take appropriate actions, you must learn to listen with【C17】______ and empathy. You need to ask for clarification and not【C18】______ conclusion. You need to pay close attention and "mirror" back what you hear【C19】______listening 【C20】______ while thinking of other things or listening through filters, assumptions or expectations that limits or distorts the message’s intended meaning.
【C12】
选项 A、shut in
B、shut up
C、shut out
D、shut off
答案C
解析 动词短语辨析题。句意为：我们对听到的内容充耳不闻。[A]shut in“把……关在里面，禁闭”；[B]shut up“住口”；[C]shut out“把……排斥在外”；[D]shut off“切断；关掉”。shut out符合原文意义。
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