首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
admin
2010-08-04
29
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing
【S10】
选项
答案
L
解析
outnumbers意为“数目超过,比…多”,outnumber 常用来表示两者之间数量方面的差异,本句意为:在以色列,通过调查问卷发现,人们第一次对服务行业的称赞超过投诉。
转载请注明原文地址:https://kaotiyun.com/show/GgA7777K
0
大学英语四级
相关试题推荐
A、AnAmericanbaseballplayerinNewYork.B、AforeignbasketballplayerintheU.S.A.C、AforeignbaseballplayerintheU.S.A.
A、Itisatravelagency.B、Itisamarketingcompany.C、Itisanadvertisingagency.D、Itisanaerospaceconsultinggroup.D
A、About100yearsago.B、About200yearsago.C、InNapoleon’stime.D、Quiterecently.A细节题。考查是否听懂Hardtoimaginehowitwasbui
A、Hewentmountainclimbinglastyear.B、Hehasn’ttraveledaroundtheworldyet.C、He’salwayswantedtoclimbthatmountain.D
A、He’lltravel.B、He’llmakemoremoney.C、He’llstayathome.D、He’llbuyahouse.C
AtdawnonSeptember5th,1972abandof"BlackSeptember"Arabguerrillas(游击队)brokeintotheIsraeli(以色列)buildingintheOlym
AtdawnonSeptember5th,1972abandof"BlackSeptember"Arabguerrillas(游击队)brokeintotheIsraeli(以色列)buildingintheOlym
Inrecentyears,therehasbeenabigprice【B1】______betweentheprimaryandsecondarystockmarketsduetodifferentpricing【B2
Inrecentyears,therehasbeenabigprice【B1】______betweentheprimaryandsecondarystockmarketsduetodifferentpricing【B2
Inrecentyears,therehasbeenabigprice【B1】______betweentheprimaryandsecondarystockmarketsduetodifferentpricing【B2
随机试题
用锐物沿足底外侧缘刺激时,出现拇趾背伸,其余四趾呈扇形展开的征象称为()
下列哪项不是甲亢患者的临床表现
女,55岁,干部,因右膝关节髌骨骨折,术后3个月,因关节疼痛伴有活动受限就诊。身高163cm,体重75kg。体格检查:右膝关节有手术瘢痕,内侧和外侧有压痛,大腿周径较左侧缩小,右膝肌力较左侧减弱,神膝活动和屈膝活动障碍,浮髌试验(-)。进行肌力训练时
A.7%~8%B.20%~40%C.40%~50%D.60%E.50%~70%体液量约占体重的
刘某系世界陶艺大师,在接受某电视台采访时,刘某向观众展示他制作的一个精美的五层陶瓷吊球作品,说目前世界上绝无第二个人能够做出此吊球作品。主持人问,如果有人能做出来呢?刘某说,如果有人能做出来,我将自己工作室里面的全部艺术品连同房子一起赠送给他,并与主持人击
未履行法定提示义务可能给银行带来()。
某企业为了扩展业务规模,要求员工集资人股,后该企业集资200万元,未及分红即被他人告发,该企业的行为()。
强迫行为指当事人反复去做他不希望执行的动作,如果不这样想,不这样做,他就会()。
简述幼儿园班级管理的目的。
请完成下列Java程序。实例listener是监听器,frm是事件源,fr上发生的事件委托tat进行处理。程序的执行结果是显示一个蓝色的窗口,单击关闭按钮,可关闭窗口。注意:请勿改动main()主方法和其他已有的语句内容,仅在下划线处填入适当的语句
最新回复
(
0
)