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VYPERIAS COMPUTERS 254 Leviath Drive, Green Point, NSW 2251

admin2018-11-19  31
问题                                                       VYPERIAS COMPUTERS
                                          254 Leviath Drive, Green Point, NSW 2251
                                                                (+612)555-9634
Dear Ms. Dempsey,
On behalf of Vyperias Computers, thank you for your business! We hope that you are completely satisfied with your purchase and that you will rely on us for all your computer needs. At Vyperias, we take steps to provide only the highest quality products and services, which is why we have had so many repeat customers over the last 15 years.
We understand that our success relies upon our commitment to our customers, so we are always happy to hear your comments and suggestions on areas you feel need improvement. We would greatly appreciate it if you could take the time to fill out the enclosed feedback form and let us know about your experience using our products and services. One of our supervisors will get in touch with you regarding any concerns you might have:

Once again, thank you, and we are looking forward to hearing from you.
Best regards,
Jimmy Cuevas
Director, Research and Development

Comments: I was very impressed with the service I received from your staff. The store representative who attended to me was friendly and patient when I was asking about the features of each laptop. His knowledge of computers really helped me in choosing a unit that is perfect for my lifestyle. However, I think your prices are a little more expensive than others. I was walking around the mall last weekend and learned that some stores are selling the laptop I bought from you at 10 percent less than what I paid for mine. Although I have no complaints about your services, your company might want to look into this matter more closely.
How did you hear about us? I saw your advertisement in a newspaper.
Could a Vyperias supervisor get in touch with you regarding your response? Sure, that is not a problem.
Which supervisor will most likely contact Ms. Dempsey?
选项 A、Oliver Kimball
B、Marcela Galvan
C、Glenn Sinclair
D、Crystal Werner
答案C
解析 本题需要将两篇文章的内容综合起来分析才能得出答案。首先应定位至第二篇文章。文中提到“I think your prices are a little more expensive than others．”即邓普西女士对商品价格有所不满，这是第一条线索。但是没有明确说明她对商品价格表示不满后是否有管理员联系她，所以应定位至第一封邮件中寻找线索。第一封邮件中提到“One of our supervisors will get in touch with you regarding any concerns you might have…”和“Sales：Glenn Sinclair”，即对于已售商品所反馈的任何问题，都将由格伦-辛克莱负责来联系，这是第二条线索。将邓普西女士对商品价格表示不满的第一条线索和反馈的问题将由格伦-辛克莱负责联系的第二条线索综合起来，可以推测出将会联系邓普西女士的人是格伦-辛克莱。因此正确答案是(C)Glenn Sinclair。
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