首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
When Thomas Keller, one of America’s foremost chefs, announced that on Sept. 1 he would abolish the practice of tipping at Per S
When Thomas Keller, one of America’s foremost chefs, announced that on Sept. 1 he would abolish the practice of tipping at Per S
admin
2017-01-17
54
问题
When Thomas Keller, one of America’s foremost chefs, announced that on Sept. 1 he would abolish the practice of tipping at Per Se, his luxury restaurant in New York City, and replace it with a European-style service charge, I knew three groups would be opposed: customers, servers and restaurant owners. These three groups are all committed to tipping—as they quickly made clear on Web sites. To oppose tipping , it seems, is to be anti-capitalist, and maybe even a little French.
But Mr. Keller is right to move away from tipping—and it’s worth exploring why just about everyone else in the restaurant world is wrong to stick with the practice.
Customers believe in tipping because they think it makes economic sense. "Waiters know that they won’t get paid if they don’t do a good job" is how most advocates of the system would put it. To be sure, this is a tempting, apparently rational statement about economic theory, but it appears to have little applicability to the real world of restaurants.
Michael Lynn, an associate professor of consumer behavior and marketing at Cornell’s School of Hotel Administration, has conducted dozens of studies of tipping and has concluded that consumers’ assessments of the quality of service correlate weakly to the amount they tip.
Rather, customers are likely to tip more in response to servers touching them lightly and leaning forward next to the table to make conversation than to how often their water glass is refilled—in other words, customers tip more when they like the server, not when the service is good. Mr. Lynn’s studies also indicate that male customers increase their tips for female servers while female customers increase their tips for male servers.
What’s more, consumers seem to forget that the tip increases as the bill increases. Thus, the tipping system is an open invitation to what restaurant professionals call "upwelling": every bottle of imported water, every espresso and every cocktail is extra money in the server’s pocket. Aggressive upwelling for tips is often rewarded while low-key, quality service often goes unrecognized.
In addition, the practice of tip pooling, which is the norm in fine-dining restaurants and is becoming more common in every kind of restaurant above the level of a greasy spoon, has ruined whatever effect voting with your tip might have had on an individual waiter. In an unreasonable outcome, you are punishing the good waiters in the restaurant by not tipping the bad one. Indeed, there appears to be little connection between tipping and good service.
According to Michael Lynn’ s studies, waiters will likely get more tips if they
选项
A、have performed good service.
B、frequently refill customers’ water glass.
C、win customers’ favor.
D、serve customers of the same sex.
答案
C
解析
细节题。根据题干定位到第四、五段。由第五段的“customers tip the more when they like the server,not when the service is good”可知,如果侍者能够赢得顾客的青睐,他就可能会得到更多的小费,这与服务质量没有关系,因此C项为正确答案。
转载请注明原文地址:https://kaotiyun.com/show/H2EZ777K
0
考研英语一
相关试题推荐
Bypersistentandsustainedpractice,anyoneandeveryonecanmaketheyogajourneyandreachthegoalofenlightenmentandfree
Bypersistentandsustainedpractice,anyoneandeveryonecanmaketheyogajourneyandreachthegoalofenlightenmentandfree
Ifyouhavehighbloodpressure,you’reingood【C1】______.Hypertensionaffects67millionAmericans,includingnearlytwo-third
Thenewsaboutvitaminskeepsgettingworse.Manystudiespublishedinthelastfewyearsshowsthatavarietyofpopularsupple
Thenewsaboutvitaminskeepsgettingworse.Manystudiespublishedinthelastfewyearsshowsthatavarietyofpopularsupple
Peoplehavebeenholdingheateddiscussionsrecentlyaboutwomen’sexperienceintheworkplace.LastmonthSherylSandberg,chie
Bettingagainstanindustrywithaddictsforcustomerscarriesobviousrisks.【C1】______theseareuncertaintimesforBigTobacco
RuthSimmonsjoinedGoldmanSachs’sboardasanoutsidedirectorinJanuary2000;ayearlatershebecamepresidentofBrownUni
RuthSimmonsjoinedGoldmanSachs’sboardasanoutsidedirectorinJanuary2000;ayearlatershebecamepresidentofBrownUni
随机试题
患者男,19岁。自幼喜爱篮球运动。3个月前无明显诱因出现右膝关节处疼痛,疼痛与活动有明显关系。严重时上下楼困难。查体:右胫骨结节处明显隆起,触之质硬,无压痛。髌骨边缘压痛,伸膝位挤压或推动髌骨时可有摩擦感,伴疼痛。研磨试验(一)。本病可能的诊断是
变压器的主磁通在铁芯中产生的磁滞损失和涡流损耗称为()。
在保证膨润土拌合土层满足抗渗设计要求的前提下,节约成本的最佳做法有()。
下列关于期货合约价值的说法,正确的有( )。
理财活动与()经济政策息息相关。
面对财政支出的不断增长,经济学家试图从不同的角度给出解释。()提出了“经济发展阶段增长理论”。
在学校里有时我们会看到个别学生情绪持续低落,思维迟缓,对班级、学校的活动都提不起兴趣,这可能是()的表现。
毛泽东强调人民军队必须置于党的绝对领导之下是在()。
小学画展上展出了许多幅画,其中有16幅不是六年级的,有15幅不是五年级的。现知道五、六年级共有25幅画,因此其他年级的画共有()幅。
初期新文化运动的基本内容是()
最新回复
(
0
)