2. 外语
  3. December 10th, 2006 Dear Sirs, I know that your company has a reputation (声誉) for quality products and fairness toward its

December 10th, 2006 Dear Sirs, I know that your company has a reputation (声誉) for quality products and fairness toward its

admin2013-11-14  53
问题                                                                December 10th, 2006
Dear Sirs,
    I know that your company has a reputation (声誉) for quality products and fairness toward its customers. Therefore, I’m writing to ask for a replacement for a lawn mower(割草机).
    I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska. I’m enclosing a copy of a receipt for the mower.
    A month after I bought the lawn mower, the engine failed, and it was repaired under warranty(保修期). So far, I have had the engine repaired four times.
    Now the engine has broken down again.
    I have already spent more than $ 300 on repairs, and I am beginning to seriously question the quality of your mowers.
    I am requesting that you replace this mower with a new one.
    I hope that you will live up to your reputation of the good customer service that has made your business successful.
                                                                         Faithfully,
                                                                          Rod Green

              Letter of Complaint
Purpose of the letter: requesting a 【46】 for a lawn mower
Time of purchase: about 【47】 ago
Trouble with the machine: 【48】
Times of repairs so far: 【49】
Money spent on repairs: more than 【50】
选项
答案replacement
解析 由短文的第一段第二句话“Therefore，I’m writing to ask for a replacement for a lawn mower．”可知，此处应该填写replacement。   
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