首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear five different business people talking about how they changed the way they ran their business. For each extrac
You will hear five different business people talking about how they changed the way they ran their business. For each extrac
admin
2016-10-25
50
问题
You will hear five different business people talking about how they changed the way they ran their business.
For each extract there are two tasks. For Task One, choose the reason for the change from the list A-H. For Task Two, choose what solution they chose from the list A-H.
You will hear the recording twice.
Task One — Reason
For each question 13-17, match the extracts with the reasons for the change, listed A-H.
For each extract, choose the reason stated.
Write one letter(A-H)next to the number of the extract.
A to improve management of suppliers
B to measure business performance
C to retain market share
D to improve customer satisfaction
E to keep up with expansion
F to measure market share
G to improve staff motivation
H to streamline administration
______
Man: There seems to have been so many changes this year. It’s hard to keep up. I have to say I feel almost uneasy about our success ... it’s as if it’s too good to be true. The sales record in the last three months showed that we have made noticeable progress in meeting customer’s needs. You know, there used to be poor communication between Production Department and After-sales Department. We often failed to anticipate customer needs and to ask for feedback from the customers. Now the situation has been completely changed. You know what? We even incorporate customer satisfaction skills into employees training programme, giving detailed description of measurement programme, recognition programme and incentive programmes. I think it definitely would have an impact on how we dealt with our customers.
Woman: Well, yes, it was very much in line with the way we usually go about things, and that was why it proved to be a change for the better. It is true that when you worked in a company for too long, it is difficult to keep yourself highly motivated. Obviously it was implemented at a right time, as 80% of our staff were recruited ever since the company was set up ten years ago, in 2000. In fact, we have always been trying to bring staff on. Last year we introduced flexible time and job rotation. And they proved to be quite successful. This time, we invested more to foster team spirit. We encourage them to get more involved in our current project, to pool their skills, talent and knowledge. Anyway, it is rewarding to do so.
Man: Well, we were extremely glad to see the record high sales volume we achieved last year. It showed what we have always been good at — doing market research. This year, in face of the worldwide economic crisis, many of our competitors are stuck in serious problems. However, due to our strength in market research, our market share in Europe, Asia and Africa doesn’t decrease in a noticeable way. On the contrary, our loss is compensated through the gains we have in our market in South America, which sees a great potential for future development. Actually we find a new supplier there which seems to have very good reputation in the manufacturing business. And I believe this shall turn on a new leaf in the development of world market.
Woman: Well, now this long debate on whether the company should expand further has been eventually settled, even though 1/3 of the members of the Board of Directors hold that we need to be cautious in our venture, as the world economy is going through a recession. Many are optimistic about developing Chinese market, as China is the only country that is not affected by this Global Recession. Actually I think we should be very cautious in this expansion, as we have no experience in setting up new branches in China. Its culture is markedly different from ours. This really shall prove to be a great problem. And I think the only way out is to talk to a local consultancy company about the procedures. I suppose it would be a great help.
Man: Well, in a small company like ours, everything has to account for something. And I am not sure whether we are doing the right thing or not. However, I have the feeling that if we are to succeed in this highly competitive world, we do need to improve the way we run our business. Processes that used to be highly bureau-cratised needed to be simplified. Many comment on the newly-introduced software as an important step toward efficient management. You just can’t imagine how the cost has been cut by it, a lot of information about our clients is pooled together for our easy access. In addition, it has catalogued all the dealings we made with particular customer. It proved to be cost-saving.
选项
答案
G
解析
转载请注明原文地址:https://kaotiyun.com/show/HbKd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Whatisthespeakertalkingabout?
A、 B、 C、 D、 A通过图片中人们在公园里休息或行走的情景,可以联想到park,bench.people,sitrelax,walk等几个单词。应注意(B)选项中的indoors(室内)和(C)选项中的
A、 B、 C、 D、 C图片中桥横跨在江面上,人们在船上划桨,由此可以联想到river,water,bridge,boat,people,oar,row等几个单词。(A)选项中的pickup是指接送。人们
Whatisthespeakermainlytalkingabout?
Askingquestions询问
Askingquestions征询
Askingquestions查询
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
随机试题
下列资本工具中,()属于商业银行的二级资本。
北大百年校庆时,昔日学友甲、乙、丙会聚燕园。时光荏苒,他们都功成名就,分别成为作家、教授和省长。还知道:Ⅰ.他们分别毕业于哲学系、经济学系和中文系。Ⅱ.作家称赞中文系毕业生身体健康。Ⅲ.经济学系毕业生请教授写了一个条幅。Ⅳ.作家和经济学系毕业生在
A.读码框移B.氨基酸置换C.两者均是D.两者均不是点突变可导致
铁路旅客张某出站检票时,发现车票丢失,承运人要求张某补票并加收票款。张某找到三名旅客证明自己的车票丢失。对此。下列说法正确的是()。
下列哪种情形,公司股东不能向法院起诉申请解散公司?()
公路土钉支护的土钉内部整体稳定性验算的安全系数取为()。
为了使教室内的学生避免接受外界环境的干扰,下列方法最有效的是()。
简述《新华日报》在抗战和内战期间,创办、延续及停刊过程。(厦门大学2013年研)相关试题:(1)《新华日报》的办报意义以及对后来的办报活动有何借鉴?(重庆大学2013年研)(2)简述《新华日报》的历史沿革及其在不同时期的地位和作用。(中国传媒大学20
当x>0,y>0,z>0时,求u(x,y,z)=lnx+lny+3lnz在球面x2+y2+z2=5R2上的最大值,并证明abc3≤(其中a>0,b>0,c>0)
ErgänzenSieVerbenimPräsens!(haben/finden/suchen/treiben/lesen/schlafen/halten/gefallen/geben/sein)Es__
最新回复
(
0
)