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  3. I am traveling home. It is bitterly cold and snowy, but the warm train is right on time. I feel pleasantly satisfied as I look o

I am traveling home. It is bitterly cold and snowy, but the warm train is right on time. I feel pleasantly satisfied as I look o

admin2022-05-23  27
问题     I am traveling home. It is bitterly cold and snowy, but the warm train is right on time. I feel pleasantly satisfied as I look out at the rush-hour traffic on the motorway. I feel more satisfied as I smell fresh coffee. Swiss friends often tell me, proudly, that their rail service is the best, but recently, the Swiss love affair with their railway has turned a little sour.
    It all began with the decision to end ticket sales on trains. One cold morning I arrived at my local station to find that the ticket machine was broken. "It doesn’t matter," I thought. I have got a smart phone. That was not as easy as I had hoped, busying myself between the credit card and the phone with freezing cold fingers. But when I got on the train to Geneva I had an e-ticket and I proudly showed it to the conductor. Unfortunately, she told me that my ticket was invalid. Several weeks later a letter arrived from Swiss railways together with a fine for 190 francs($210).
    The good people there told me the formal payment for my ticket arrived four minutes after my train left the station. That meant, they said, that I bought my ticket on the train and that was not allowed.
    Swiss railways say their policy is designed to protect honest ticket-paying passengers, but it seems that the company is making about $2 million a month from fines.
    Although train travel is still popular, those seats do not feel comfortable; the coffee does not smell quite so good—because Swiss railways have lost, for now anyway, something far more precious than $2 million a month— good relations with their customers.
What does the writer think of the policy of Swiss railways?
选项 A、It attracts more people to travel by train.
B、It damages company-customer relations.
C、It makes the company lose a lot of money.
D、It protects honest ticket-paying passengers.
答案B
解析 根据最后一段“…Swiss railways have lost…good relations with their customers. ”可知，作者认为瑞士铁路局虽然赚到了很多罚款，却失去了和其客户的良好关系，即该政策损害了公司和客户的关系，所以B项正确，C项错误。A项在文中没有提及；D项是瑞士铁路局制定该政策的目的，不是作者的看法。故选B。
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