首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is
admin
2015-01-09
79
问题
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion-, this summer alone,one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere,Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC,McDonald’s and Pizza Hut are setting a new standard of customer service,using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says,’ Let’s be nicer,’ " says Itsik Cohen,director of a consulting firm. "Nothing happens without competition." Privatization,or the threat of it,is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry,a marketing professor,calls "the revengeful(报复的)consumer." When the government opened up competition with Bezaq.the phone company, its international branch lost 40% of its market share,even while offering competitive rates. Says Perry, "People wanted revenge for ali the years of bad service." The electric company,whose monopoly may be short-lived,has suddenly stopped requiring users to wait haft a day for a repairman. Now,appointments are scheduled to the half-hour. The graceless EIAI Airlines,which is already at auction(拍卖),has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan,"You can feel the change in the air. "For the first time,praise outnumbers complaints on customer survey sheets.
If someone in Israel today needs a repairman in case of a power failure,____.
选项
A、they can have it fixed in no time
B、it’s no longer necessary to make an appointment
C、the appointment takes only half a day to make
D、they only have to wait half an hour at most
答案
D
解析
本题涉及对短文第二段第五句的理解,应用于实际,即答案D。
转载请注明原文地址:https://kaotiyun.com/show/HyQO777K
0
考博英语
相关试题推荐
Soil______isanaturalprocess.Itbecomesaproblemwhenhumanactivitycausesittooccurmuchfasterthanundernaturalcondi
AnumberofbookslikeReadingFacesandBodyLanguagehave【C1】______theindividual’stendencytobroadcastthingsthroughallm
Computersare_____muchpartofeveryone’slivesnowthatit’sdifficulttoimaginewhatpeoplewoulddowithoutthem.
Certainlynoonecouldhavepredictedthatatinywormwouldmakepossiblesuchfar-reaching______intotheverynatureoflife.
Thesimplestanimalsarethosewhosebodiesaresimplestinstructureandwhichdothethingsdonebyalllivinganimals,sucha
Mynexthusbandwilldefinitelybehen-pecked.Everyonelaughablyassumesmypresentoneis,soImayaswellhavetheadvantage
Mynexthusbandwilldefinitelybehen-pecked.Everyonelaughablyassumesmypresentoneis,soImayaswellhavetheadvantage
Thedecadesafter1830wereaperiodofdisintegrationanduncertaintyinGermanphilosophy.Foralmosthalfacenturyidealist
Sociologistsusethetermpowertorefertothecapacityofpeopleorgroupstocontrolorinfluencetheactionsofothers,whet
democracyovercomemodernplaceanticipateimaginationonlineregularperformaccessdif
随机试题
患者,女,34岁,刺激性咳嗽,痰中带血丝2个月,全身乏力,出现杵状指、骨关节痛1个月,应高度怀疑()。
生长激素的生理功能正确的是A.与性发育无关B.促进脂肪合成,血浆游离脂肪酸浓度降低C.促进骨骺软骨细胞DNA、RNA的生物合成D.成年后,生长激素分泌过多可形成巨人症E.生长激素缺乏会导致呆小症
幽门梗阻时禁用下列哪类药物
下列不属于财政政策工具的是()。
图1所示为初中物理教学常用的一个演示实验。在一个配有活塞的厚玻璃筒里放一小团硝化棉,再将活塞迅速下压。该实验希望学生观察的现象及用以说明的是()。
毕业生择业时,面对多重选择,是()的表现。
创造力测验的方法有哪些()
宣告缓刑意味着原判刑罚就不再执行。
2019年国务院新闻办公室发布了《为人民谋幸福:新中国人权事业发展70年》白皮书。白皮书指出,新中国成立年以来,人民的经济、政治、社会、文化、环境权利保障水平不断提升,各项人权实现全面发展。人权保障的关键环节是
Therewasatimewhen,ifaladygotontoa【B1】______busortrain,agentlemanwouldimmediatelystandupandofferherhissea
最新回复
(
0
)