A、It requires tolerance. B、It calls for carefulness. C、It involves communication skills. D、It needs a good knowledge of math. A四

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问题  
Since I started working part-time at a grocery store, I have learned that a customer is more than someone who buys something. To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping cart. One of the first things customers forget is how to count. There’s no other way to explain how so many people get in their express line, which is clearly marked 15 items or less, with 20, 25 or even a cart load of items. Customers also forget why they came to the store in the first place. Just as I finish ringing up an order, a customer will say, "Oops, I forgot to pick up a fresh loaf of bread. I hope you don’t mind waiting while I go get it." Five minutes later, he’s back with the bread, a bottle of milk, and three rolls of paper towels. Strange is it seems customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, my customer will wait until I announce the total. Then, in surprise, she says, "Oh no, what did I do with my check book?" After 5 minutes of digging through her purse, she borrows my pen because she’s forgotten hers. But I have to be tolerant of customers because they pay my salary, and that’s something I can’t afford to forget.
16. What does the speaker say about customers’ entering the grocery store?
17. Which customers are supposed to be in the express line?
18. What does the speaker say some customers do when they arrive at the check-out counter?
19. What does the speaker say about his job at the end of the talk?

选项 A、It requires tolerance.
B、It calls for carefulness.
C、It involves communication skills.
D、It needs a good knowledge of math.

答案A

解析 四个选项均是关于It需要某些技能,可推测问题可能与某事需要具备什么能力有关。说话人最后提到要容忍顾客,因为是顾客付给他工资,这一点是他不能忘,也不敢忘的,因此选A。B的care-fulness,C的communication skills以及D的math这些关键词说话人均未提及。A的tolerance是录音中tolerant的名词形式,符合“短文听办听到什么选什么”的答题原则。另外,转折词But后往往是考查重点。
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