首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
admin
2011-02-28
61
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to" Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’Let’s be nicer,’ "says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."
Privatization ,or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful (报复的) consumer. "When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted revenge for all the years of bad service. "The electric company ,whose monopoly may be short-lived ,has suddenly mopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El A1 Airlines, which is already at auction(拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan," You can feel the change in the air. "For the first time, praise outnumbers complaints on customer survey sheets.
If someone in Israel today needs a repairman in case of a power failure,______.
选项
A、they can have it fixed in no time
B、it’s no longer necessary to make an appointment
C、the appointment takes only half a day to make
D、they only have to wait half an hour at most
答案
D
解析
文章中有明确表述。
转载请注明原文地址:https://kaotiyun.com/show/IDtd777K
本试题收录于:
公共英语三级笔试题库公共英语(PETS)分类
0
公共英语三级笔试
公共英语(PETS)
相关试题推荐
Properarrangementofclassroomspaceisimportanttoencouraginginteraction.Mostofushavenoticedhowimportantphysicalse
Properarrangementofclassroomspaceisimportanttoencouraginginteraction.Mostofushavenoticedhowimportantphysicalse
Walking—likeswimming,bicyclingandrunning—isanaerobicexercise,【C1】______buildsthecapacityforenergyoutputandphysica
Threecommonwaysofrememberingare:repetition,association,andexaggeration.Repetitionisthekeytolongtermmemory.【
IntheyearsafterWorldWarII,Americanstypicallyassumedthefullresponsibilitiesofadulthoodbytheirlateteensorearly
PoliceinthepopularresortcityVirginiaBeachrecentlybeganoperatingvideosurveillancecameraswithcontroversialfacerec
【T1】Fathersexposedtopoisonoussubstancesareprobablyjustaslikelytobethecauseofdefectsintheirunborninfantsasmo
Usingapublictelephonemaywellbeoneoftheminorirritationsoflife,demandingpatience,determinationandastrongpossib
Usingapublictelephonemaywellbeoneoftheminorirritationsoflife,demandingpatience,determinationandastrongpossib
随机试题
患者,女,59岁。2小时前因打麻将时急躁恼怒,突然昏倒,不知人事,牙关紧闭,面赤唇紫,舌暗红,脉弦有力。其诊断是
丁某之父的赔偿请求权时效如何计算?本案赔偿义务机关应以什么赔偿方式赔偿?
小王是2011年应届大学毕业生,通过自己的努力,他考取了大连机场海关的职位,主要负责空运货物出口清关审查的任务。在他刚刚上班的时候就遇到了问题,他并不了解海关对于空运货物的出口清关操作流程。假如你是小王的同事,你将会如何帮助他?
下列各项中,利害关系人不能向人民法院申请宣告其死亡的是( )。
以下属于理财规划组成部分的有( )。
移动平均线指标的特点包括()。
王某因犯盗窃罪被判处有期徒刑,执行完毕后第四年,再次犯盗窃罪被人民法院判处两年零九个月有期徒刑。人民法院不能对王某适用下列哪些制度?()
在VisualFoxPro系统环境下,可以在【】中将系统的各个文件组装在一起。
Yesterdayyoulostyourstudentidentificationcard.WritetotheDirectorofStudentServicesexplainingthesituation,stating
HowMuchHigher?HowMuchFaster?A)Sincetheearlyyearsofthetwentiethcentury,whentheInternationalAthleticFederationb
最新回复
(
0
)