首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、State your problem to the head waiter. B、Demand a discount on the dishes ordered. C、Ask to see the manager politely but firmly
A、State your problem to the head waiter. B、Demand a discount on the dishes ordered. C、Ask to see the manager politely but firmly
admin
2022-12-28
35
问题
The way to complain is to act businesslike and important.
If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager
. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted.
The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting
. It is easy for that person to give you the runaround. Complaining in person or by letter is generally more effective. If your complaint does not require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it.
Be businesslike and stick to the point
. Don’t spend a paragraph on how your Uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、State your problem to the head waiter.
B、Demand a discount on the dishes ordered.
C、Ask to see the manager politely but firmly.
D、Ask the name of the person waiting on you.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/IMjJ777K
0
大学英语四级
相关试题推荐
Theforethoughtandplanning________ateachstepofwritingaproposalwillhaveadirectimpactonthechancesofitsaccepta
Familycaregiversofseniorsshouldbecognizantofstressasitrelatestotheirlovedones.Knowingthesignsanddetecting
Chandler,Inc,reliesonitsemployeesto________theirownjudgmentwhenacceptingpaidspeakingengagements.
Whatisthewomanplanning?
Whatistherelationshipbetweenthespeakersmostlikely?
A、Theyareasintelligentasotherchildren.B、Theyhaveadistinctivestyleofhandwriting.C、Theysometimeshavepsychological
Asmanyofficeworkersadapttoremotework,citiesmayundergofundamentalchangeifofficesremainunder-utilized.Whowillbe
A、Theytriedhardtorepairtheelevator.B、Theyreleasedthedetailsoftheaccident.C、Theysentsuppliestokeeptheminersw
A、Specifywhattheywouldliketodoaftergraduation.B、Describeindetailhowmuchtheywouldenjoystudying.C、Indicatethey
A、Bythemeaningofwords.B、Bythetoneofspeaking.C、Bythegenderofspeakers.D、Bythechangesofphrases.B短文最后提到,大象不会理解人们
随机试题
Thisspecialschoolacceptsalldisabledstudents,______educationallevelandbackground.
与颈椎及颈髓扫描参数不符的是
老年妇女,在过马路时,不慎跌倒,然后勉强爬起,但主诉腰痛,难于直立步行。体检:L5腰椎有轻压痛。该病例如明确诊断急需做何种检查
根据流变学性质,可将非牛顿流体的流动分为()
患儿男,5岁,猩红热病后20天,出现眼睑水肿,尿呈茶色,血压130/100mmHg,护士考虑该患儿可能发生了
下列关于工程质量检验评定制度的叙述中,不正确的是()。
会计职业道德的调整对象是()。
某普通住宅项目的建设单位委托招标代理机构,采用公开招标的方式办理该项目的招标事宜。公布招标信息后,在投标截止时间内,收到A、B、C、D、E、F共6家施工企业的投标文件,施工企业G的投标文件晚了一天送,已向招标人作出书面解释。各施工企业均按招标文件的规定提供
脑科学的研究表明,在人脑的发育中存在“关键期”,即人在发展过程中,某一方面在某一阶段发展得最快,比如,3岁以前是动作发展的“关键期”,1~3岁是语言发展的“关键期”,4岁左右是感知图形的“关键期”。在这一时期,脑在结构和功能上都具有很强的适应和重组的能力,
Hemusthavehadanaccident,orhe______herethen.
最新回复
(
0
)