2. 外语
  3. When a customer finds that an item he bought is faulty or does not live, up to the manufacture’s claim for it, the first step is

When a customer finds that an item he bought is faulty or does not live, up to the manufacture’s claim for it, the first step is

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问题     When a customer finds that an item he bought is faulty or does not live, up to the manufacture’s claim for it, the first step is to present the warranty(保单)or any other helpful records at the store of purchase. In most eases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
    A simple and common method used by many consumers is to complain directly to the store manager. In general, the"higher up"the consumer takes his complaint, the faster he can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, if he has a just claim.
    Complaining is usually most effective when it is done politely but firmly, especially when the consumer call demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible, but if a polite complaint does not achieve the desired result, the consumer can go a step further. He can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting the consumer’s rights.  
When a customer finds that his purchase has a fault in it the first thing he should do is to______ .
选项 A、write a firm letter of complaint to the store of purchase
B、show some written proof of the purchase to the store
C、complain personally to the manager
D、threaten to take the matter to court
答案B
解析 细节题。第一段第一句“the first step is to present the warranty(保单)or any other helpful records at the store of purchase”得知维权第一步是出示购买商品的书面凭证。
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