首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Americans’ use of cell phones has increased so quickly that wireless networks are becoming overloaded, causing a growing number
Americans’ use of cell phones has increased so quickly that wireless networks are becoming overloaded, causing a growing number
admin
2011-02-28
88
问题
Americans’ use of cell phones has increased so quickly that wireless networks are becoming overloaded, causing a growing number of customers to complain about calls that are inaudible or are cut off or are never connected in some places.
And things could get worse before they get better, industry experts say, because even as cell phone companies are rolling out fancy features like digital photography and Internet-based games, they are not capable of spending the money needed to improve basic service.
"This is a situation in which the wireless industry is a victim of its own success," said James D. Schlichtinga deputy chief at the Federal Communications Commission.
Many of the industry’s service problems are a result of a huge growth of new customers. The surge in users in overwhelming the capacity to handle calls on wireless systems whether be- cause local transmitters are too few or too small, or because the local airwaves have become too crowded and carriers are unable to obtain larger radio frequencies.
The problems are compounded by basic economics. Customers have been attracted by tile plunge in prices for wireless service. The average per-minute cost has dropped to 11 cents this year from 56 cents in 1995. For the phone companies that has meant a decline in average revenue per customer to $61 a month, from $ 74 in 1995. And so, just when the wireless companies need to invest more money to accommodate all those new users, the companies are under increased financial strain. As a result, the complaints are piling up.
The percentage of all wireless subscribers who have called customer-service centers at least once in the last year to complain about service or because they had other problems has climbed to 61 per cent, from 53 per cent in 2000, according to J. D. Power & Associates, a company that measures customer satisfaction in many industries and sells it to the companies. being scrutinized. Another industry problem is the sheer technical complexity of sending and receiving wireless calls. Unlike conventional telephone systems, in which every customer is hardwired to the network, wireless systems rely on a delicate mesh of thousands of antenna towers, which often face resistance from local governments and cellular stations.
According to the passage, the problems cell phone industry is faced with involve the following EXCEPT ______.
选项
A、lack of the capacity to handle calls on wireless systems due to the greatly increasing phone users
B、the plunge in prices for wireless service
C、lack of call centers to deal with the customers’ complaints
D、the technical complexity of sending and receiving wireless calls
答案
C
解析
文章举“呼叫中心”(call center)的例子是为了说明客户通过呼叫中心表达了很多抱怨,并不是说呼叫中心数量不充足。其他三项在文中均有体现。所以选C。
转载请注明原文地址:https://kaotiyun.com/show/J3td777K
本试题收录于:
公共英语三级笔试题库公共英语(PETS)分类
0
公共英语三级笔试
公共英语(PETS)
相关试题推荐
336B.C.
【T1】Inafamilywheretherolesofmenandwomenarenotsharplyseparatedandwheremanyhouseholdtasksaresharedtoagreate
PoliceinthepopularresortcityVirginiaBeachrecentlybeganoperatingvideosurveillancecameraswithcontroversialfacerec
CoincidingwiththegroundbreakingtheoryofbiologicalevolutionproposedbyBritishnaturalistCharlesDarwininthe1860s,Br
Inadditiontotheestablishedenergysourcessuchasgas,coal,oilandnuclear,thereareanumberofothersourcesthatweou
Inadditiontotheestablishedenergysourcessuchasgas,coal,oilandnuclear,thereareanumberofothersourcesthatweou
BillGates,thebillionaireMicrosoftchairmanwithoutasingleearneduniversitydegree,isbyhissuccessraisingnewdoubtsa
Yougototherailwaystationtomeetoneofyourfriends,XiaoYang,andthetrainhasnotarrivedyet.Butyouhavesomeurgen
Tobereallyhappyandreallysafe,oneoughttohaveatleasttwoorthreehobbies,andtheymustallbereal.Itisnousesta
Ifyouareworriedaboutthingsandareunderalotofstressatworkorschool,thenyouareprobablynotsleepingwell.Worr
随机试题
A.calledB.publishedC.vocallyD.feasibleE.possibleF.probablyG.primarilyH.stopI.indeedJ.con
在计算速动比率时,要把一些项目从流动资产中剔除的原因有()
急性阑尾炎临床症状发生的顺序一般是()
A.渴喜冷饮B.渴喜热饮C.渴不欲饮D.渴不多饮E.但欲漱水不欲咽温病热入营分可见
A、氯丙嗪B、水杨酸钠C、卡那霉素D、巴比妥E、胍乙啶与体内血浆蛋白高度结合的药物是()
《大气污染物综合排放标准》(GB16297—1996)中规定,现有污染源无组织排放二氧化硫的浓度限值为()。
从业人员践行“勤勉”这一职业活动内在的道德准则的基本要求包括()。
请用上“女孩、运动、池塘、吸烟、愤怒”五个词语讲一个故事。
PestControlP1:Pestcontrolisatleastasoldasagriculture,astherehasalwaysbeenaneedtokeepcropsfreefrompests.
A、Ithaditsimitations.B、Itsresultswereregardedasfinal.C、Itwassupportedbythegovernment.D、Itwasnotsoundtheoreti
最新回复
(
0
)