2. 外语
  3. Following the complaints of several customers, the Manager of your restaurant consider services should be improved. He has asked

Following the complaints of several customers, the Manager of your restaurant consider services should be improved. He has asked

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问题 Following the complaints of several customers, the Manager of your restaurant consider services should be improved. He has asked you to give suggestions for improving service of the restaurant.
Write a proposal for the Manager:
- informing the complaints of the customers
- summarising the findings you found in your survey and the importance of improving
- presenting the solutions
- outlining the benefits the improvements would bring.
Write 200-250 words.
选项
答案Proposal for improving restaurant services Introduction As requested by the Sales Manager, I have investigated the problems concerning the services of our restaurant. In particular, I was asked to investigate the complaints by customers recently and to make recommendations on how best to improve the situation. Findings Surveys have been made about the situation and some problems are found about the low-quality services recently. First, because the business is good recently, some of the newcomers are not trained thoroughly before going on duty, they are not quite acquainted with their jobs. Second, the air-conditioners in the second floor are too old to work well, and the idea of buying new ones hasn’t been approved yet. Those problems have annoyed many customers and the tide of patronage dropped a little recently. Therefore, it is urgent that the current problems be solved. Recommendations Following the findings of the survey, I strongly recommend that the following measures be taken: First, new staff should be instructed with all the procedures at work and should be familiar with their jobs before going into positions. Second, regulations for approval should be simplified so that first things should be done first. Third, some activities should be promoted to attract regular customers. I believe with all these measures taken, we can win back the customers’ trust.
解析     题目要求写一篇关于提高饭店服务质量的建议书。根据题目要求，这是一篇写给销售经理的建议书，要求首先说明顾客的抱怨，接下来总结自己的发现及提高服务质量的必要性。接着说明解决方案，最后列出改进服务质量能带来什么好处。说明顾客抱怨时，应具体、清晰、有针对性，可以提出上菜慢、服务人员总是不到位、空调不吹风、服务员上错菜等具体的信息；总结自己的调查发现时。应侧重服务差的地方，与前面的顾客抱怨形成呼应；提出解决方案时，也应注意与前文相呼应，有针对性地提出。写作时应注意用语地道标准，句子连贯顺畅，前后衔接紧密。文章层次分明。
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