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  3. You just bought an English dictionary from a famous e-commerce site only to find it not as good as you expected. Write a letter

You just bought an English dictionary from a famous e-commerce site only to find it not as good as you expected. Write a letter

admin2020-07-01  31
问题     You just bought an English dictionary from a famous e-commerce site only to find it not as good as you expected. Write a letter to Mr. Wang, the director of the consumer associations to
1) complain the poor quality of the dictionary, and
2) give reasons for your complaints.
You should write about 100 words on ANSWER SHEET. Do not sign your own name at the end of the letter; use "Li Ming" instead. Do not write the address.
选项
答案Dear Mr. Wang, I am writing this letter to complain about the service of bookone. com. I ordered an Oxford Dictionary of Contemporary English from the site a week ago. Apart from the delayed delivery, many pages in the dictionary were missing and some of the pages were reversed when I got it yesterday. Therefore, I dialed its after-sale service phone to solve the problem. However, the negotiation with its clerks was a nightmare to me. They told me it was not their responsibility at all and that 1 should contact with the publishing house in exchange for another one. Whatever I said, they insisted that 1 couldn’t get one unless 1 sent it back firstly and bore the express fee. So I write the letter to ask you to expose the poor service of bookone. com. More importantly, I hope you can call upon the e commerce industry to improve its service to meet consumers’ needs; otherwise, what they lose is not only consumers but industrial morality. Yours sincerely, Li Ming
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