A、Praise, approval, recognition, trust and expectation. B、Train, praise, approval, recognition, trust and expectation. C、Praise,

W: Professor Bevan, how important is motivation for a manager?
M: Oh, [5] motivation is extremely important. I’d say it’s the most important aspect of a manager’s job. A manager’s job is to get the job done. So he has to motivate the workers—as a team and also on an individual basis.
W: So how do managers go about doing this? It doesn’t sound very easy.
M: No, it is a complicated issue. [6-1] But managers have special tools. They are trained to use them to boost motivation and increase production to a maximum.
W: Tools?
M: Yes, [6-2] such as praise, approval, recognition, trust and expectation.
W: And money? What about money?
M: [6-3] Yes, money is a factor but you might be surprised to learn that it comes out last on the list of these tools.
W: What are more important for workers?
M: Well, all of the things that I have already mentioned, and then job enrichment and good communication.
W: And have you got any examples of real life situations to back up your claims?
M: One good example is the firm Western Electric. When managers started to talk to the workers and encouraged them to get involved in decision making, workers began to feel that their contributions were important. And it paid off.
W: [7-1] Productivity increased?
M: [7-2] Yes, hugely.
W: So, let’s get this straight. Are you saying that workers are not interested in earning more money?
M: I’m saying they’re not just interested in money. [8] There are other things that are just as important.
Questions 5 to 8 are based on the conversation you have just heard.
5.What is extremely important for a manager to do?
6.Which tools can be used to boost motivation?
7.In what way did motivation work in the example of Western Electric?
8.What does the man think of money?