首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
admin
2015-01-30
32
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers.
【C12】
选项
答案
common
解析
转载请注明原文地址:https://kaotiyun.com/show/JbNK777K
本试题收录于:
C类竞赛(非英语专业本科)题库大学生英语竞赛(NECCS)分类
0
C类竞赛(非英语专业本科)
大学生英语竞赛(NECCS)
相关试题推荐
Thoughtheyoungladywasveryprettyandgraceful,shewasnone________happierforherbeauty.
Mymother’sparentscamefromHungary,butmygrandfatherwaseducatedinGermany.Itseemshewasabletoholdaconversationi
Wedonotusuallygivemuchthoughttohowthethingsthatsurroundusinoureverydaylivesarecreated.Everythingweuse—from
JustasyouwillhavetoprepareyourselfforaperiodofpsychologicaldisorientationwhenyouleavetheUSA,youshouldknowt
Whatdoyouknowaboutthehistoryofyourfamily?Tracingyour【16】anc______canbeaveryinterestinghobby.But,ifyougoabou
Thesubjectofthislectureishorology,thescienceofmeasuringtime.The【D1】______hascomealongwaysinceancienttimes.It
Therearecockroaches(蟑螂)everywhereonEarthexcepttheplacesthatarecoveredwithice.Scientistshavediscoveredabout3,5
Therearecockroaches(蟑螂)everywhereonEarthexcepttheplacesthatarecoveredwithice.Scientistshavediscoveredabout3,50
Whyisthewomancallingthedeliverycompany?
Ifitweretwohourslater,itwouldbehalfaslonguntilmidnightasitwouldbeifitwereanhourlater.Whattimeisitnow
随机试题
执行__________操作不能结束幻灯片放映而返回到PowerPoint2003编辑界面。()
为减少闭合性单处肋骨骨折病人的呼吸系统并发症,主要依靠
休息对病人的意义不包括
医疗事故的主体是医疗机构及其医务人员,这里所说的医务人员是指
东晋灭亡后,出现了南北朝,南朝是由()几个小王朝组成。
某村因为各种问题,发展乡村旅游项目的资金无法落实到位。你作为驻村干部应当怎么办?
行政行为所依据的规章或者具有普遍约束力的决定、命令,与法律、或者其他规章和具有普遍约束力的决定、命令相抵触时( )。
陈某于1999年7月秘密成立“中国国家自由党",制定了党纲,以推翻公有制和社会主义制度为目的,当月发展了一批成员,同时策划到香港地区与美国驻港领事馆取得联系,向美方介绍该党纲领及组织人员情况,争取经济援助。陈某还企图偷渡出境,利用境外敌对势力实现其政治目的
阅读下面文章,完成下列5题。有关人类的许多问题之一,就是确定人类在自然中的位置。我们人类是从哪里来的?是上帝创造的吗?是自然界为人类而设,还是人仅仅是自然界中的一员?人和猿的差别比白天和黑夜的差别还要大吗?所有这些问题经常出现在人们面前。我们当中的多数
世界卫生组织在全球范围内进行了一项有关献血对健康影响的跟踪调查。调查对象分为三组。第一组对象中均有二次以上的献血记录,其中最多的达数十次;第二组中的对象均仅有一次献血记录;第三组对象均从未献过血。调查结果显示,被调查对象中癌症和心脏病的发病率,第一组分别为
最新回复
(
0
)