2. 外语
  3. • Read the text below about Milair’s letter of apology. • In most of the line (34-45) there is one extra word. It is either g

• Read the text below about Milair’s letter of apology. • In most of the line (34-45) there is one extra word. It is either g

admin2010-01-22  34
问题    • Read the text below about Milair’s letter of apology.
   • In most of the line (34-45) there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
   • If a line is correct, write CORRECT on your Answer Sheet.
   • If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
                            Milair Letter of Apology
Dear Customer,
     Over the last two years, Milair has been experienced unprecedented growth. While we are
   delighted at the increasing popularity of our products, this success has brought with
   34．it some problems. Even though with over 450 trained customer service staff, our telephone
   35．answering standards have fallen on a number of occasions, particularly during July and
   36．August. The vast majority of our customers have continued so to receive a good quality of
   37．service, but some have experienced by a service well short of their, and our. expectations.
   38．As a result, we speed up our recruitment programmed to have the
   39．more people available
   40．to take your calls. We are also making much greater use of automated telephone technology.
   41．As Managing Director of Milair, I want to take this opportunity to contact those of you
   42．who have been affected and for assure you that my colleagues and I are dedicated to
   43．delivering the highest possible standard of a service. I am confident that the steps we are
   44．taking in will help us to do this, and apologize for any inconvenience caused.
   45．Your sincerely
选项
答案BY
解析 动词“experience”后直接接名词作宾语，表示“有些顾客接受的服夸大大出乎他们和我们的意料”。所以此处应该去掉by。
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