2. 外语
  3. The hotel uses a reservation confirmation system to verify the room requests and personal information of guests. When a reservat

The hotel uses a reservation confirmation system to verify the room requests and personal information of guests. When a reservat

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问题    The hotel uses a reservation confirmation system to verify the room requests and personal information of guests. When a reservation inquiry comes over the phone, reservation agents provide a confirmation number on the spot. Later, a letter is sent out to confirm the telephone request. The letter of confirmation contains vital information such as reservation dates, roommate, type of accommodation, number of guest, and any special needs. The confirmation should also clearly indicate whether the reservation is guaranteed or non-guaranteed.
   Simply having received a confirmation from the hotel does not ensure a guest that space will be available. The reservation is usually guaranteed with a credit card number. If the reservation is guaranteed, then the confirmation letter should indicate this classification. Guests are expected to show the confirmation letter to the front desk agents upon arrival at the hotel.
   When guests change their reservations, the hotel sends out updated confirmation notice. Updated notices can be mailed only if changes do not take place too close to the date of arrival. In the case of cancellations, the hotel may issue a cancellation number to protect both guests and the hotel. Without such numbers, guests would have difficulty challenging no-show charges made to their credit card number.
选项 A、To verify room requests.
B、To check personal information on guests.
C、To indicate the reservation status.
D、All of the above.
答案D
解析 细节题。文章第一段第一句包括了A、B项的内容，第二句说到通过寄信给客人来确认房间预订情况，故选D。
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