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How long will the customer’s course last? What does the customer say the reception area should be like?
How long will the customer’s course last? What does the customer say the reception area should be like?
admin
2009-05-13
51
问题
How long will the customer’s course last?
What does the customer say the reception area should be like?
Saleswoman: Good afternoon. Can I help you?
Customer: Yes, I’d like to sign up for the intermediate course in Arabic, please.
Saleswoman: Of course. There are three courses. One runs during the day--that’s an intensive course that runs for four weeks. Then there is the weekend course, which runs for eight weeks. Finally, the evening course runs for twelve weeks.
Customer: I’d like to join the intensive course, please. My company is posting me to Syria in six weeks and I need to improve on my basic conversational Arabic before then.
Saleswoman: I see. Have you taken a course here before?
Customer: Yes, I have. I took the Arabic refresher course during the summer. I really enjoyed it.
Saleswoman: Do you have your registration card for that course? If so, it will speed up registration and we can give you a 5% discount too.
Customer: I think I have it in my handbag. ...Yes, here it is. A little dog-eared, I’m afraid.
Saleswoman: Thank you. ...Your name is David Ri...I’m sorry, the rest of your name is not clear.
Customer: Rivers--R I V E R S.
Saleswoman: Ah, yes. ...OK, I have your details on the computer.
Customer: Actually, my address has changed since I took the previous course. My new address is 38 Temple Way.
Saleswoman: Thank you. I’ll just change that. Can I have your new postcode too, please?
Customer: Certainly--it’s BM9 2EV. My new home telephone number is 698 45 37. My mobile number is the same as before.
Saleswoman: That’s 0987 375 633?
Customer: That’s fight.
Saleswoman: It says here that the teacher was very impressed with you.
Customer: Really? Ahmed was a great teacher. Is he still here?
Saleswoman: I’m afraid not. He went back to Syria. Since you’re going there, I’d love to give you his email address, but I’m afraid it’s against company policy.
Customer: That’s OK. I think I have his email address written on the back of the registration card. I have it on my laptop as well somewhere.
Saleswoman: I’m sure he’d be glad to hear from an ex-student.
Customer: I’m banking on it. I wouldn’t mind having a friend in Syria when I go there.
Saleswoman: I’m sure he’ll be glad to show you around. The course runs Monday to Friday from 10 to 12 and 1 to 3. Nine students have signed up so far. Is that OK?
Customer: No problem. And the cost?
Saleswoman: 380 pounds, after your discount.
Customer: Thank you. Here’s my credit card. ...Will the course be held in this building, like last time?
Saleswoman: Yes, it will. In classroom 4. The teacher this time is Mrs Aziz.
Customer: Oh, I’ve met her. She seems well spoken and friendly. I’m looking forward to her class already.
Saleswoman: Oh, we’ve had very positive feedback from students about her classes. May I ask if you have a few minutes to answer a few questions? We’re conducting a survey of our clients. It won’t take long, I promise.
Customer: Oh, I’m not in a hurry. Go ahead.
Saleswoman: The first question is about why you chose to study Arabic. I’ve got your answer to that one. How did you first hear about our school?
Customer: Well, I saw a newspaper advertisement--I think it was in The Standard--and then I mentioned it in conversation with a friend who had studied French here and she said she was very happy with the course.
Saleswoman: Oh, I see. What was your friend’s name?
Customer: Mary Wright, with a ’W’.
Saleswoman: W R I G H T. Thank you. Do you think you would be interested in taking courses other than in Arabic?
Customer: I doubt it. I need to speak a little French and German in my line of work, but I speak those languages to an acceptable level, so further improvement is unnecessary. I’ve always been interested in learning an Oriental language--like Chinese--but I don’t really need either, so...
Saleswoman: What is important to you when selecting a school? Could you put these five items in order, please? One indicates the most important.
Customer: Teachers is top of my list, for sure. Recommendations from others--yes, that’s next. Teaching materials? Mmm...no, location. Then admin staff. I think a good teacher can make use of even quite poor materials, so that would be the least important to me.
Saleswoman: Any other important points that are not on the list?
Customer: A welcoming reception area, ...er...group size--perhaps up to a dozen students. That’s a big attraction for me. It creates a better atmosphere--friendlier, more personal. You know what I mean?
Saleswoman: Absolutely. Thank you very much for that. Here’s a complimentary English-Arabic pocket dictionary with our thanks.
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