Where might one hear this message?

Thank you for calling the Britain information service. If you’d like information about train times, please press 1. If you’ d like to book a ticket, please press 2. If you want information about special offers and discounts, please press 3. If you want information about planned engineering works and timetable changes, please press 4. If you wish to make a complaint, please press 5 or stay on the line and a customer service advisor will be with you shortly. Calls may be recorded for training purposes.