2. 外语
  3. A relationship with your customer is like any relationship: It【C1】______time to earn their trust and moments to【C2】______it. Cus

A relationship with your customer is like any relationship: It【C1】______time to earn their trust and moments to【C2】______it. Cus

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问题     A relationship with your customer is like any relationship: It【C1】______time to earn their trust and moments to【C2】______it. Customers want the truth, because without it they cannot make【C3】______decisions. For example, suppose you go out to dinner and the restaurant you choose has people waiting. When you put your name in, the host will tell you how long it is. If the host is doing his job, you will actually wait less than【C4】______you were told. If you are told the wait is 15 minutes and you are still waiting at the 30-minute mark, are you a happy customer? At one level, it is just【C5】______. In some cases, it could【C6】______other plans: If you miss your movie because you were not【C7】______for dinner, you really are not a happy customer.
    Unfortunately, many salespeople are【C8】______to tell the truth. They【C9】______some in formation, or share partial truths, or just plain lie. They do it in the【C10】______that customers will buy when they hear【C11】______they want to hear. It is true that customers want to hear certain things but【C12】______they are true. Let’s go back to the restaurant.【C13】______the wait is not 15minutes-it is 90 minutes. It is not what we want to hear. Still, we can decide to stay or not to stay. If we do not stay, we will be hack. But if we【C14】______told 30 minutes and it became 90, that【C15】______the last time we ate there. Sooner or later, customers al ways find out the truth. If the truth is different than what they have been told, you have lost their trust.
    Truth is【C16】______accuracy. It includes a willingness to stand behind what you say. In other words, are you willing to put your money【C17】______your mouth is? If you are working with others, part of their【C18】______is that when something goes wrong you will stand with them. If an order is delayed, for example, how will you help them【C19】______their business commitments? Part of earning their trust is having a backup plan in place should your【C20】______systems fail.
【C8】
选项 A、worrying
B、willing
C、afraid
D、scaring
答案C
解析 这里考察段落意思的理解和词语用法以及简单的语法知识。由于本段以unfortunately开头，在前段论述了掌握充分而真实的信息的重要意义之后，在unfortunately之后的这个空格应该是表示在现实中，很多销售人员对于说实话采取的是一种消极的态度。按照含义的判断，首先要排除 B，willing，(表示愿意的)；此外，由于这里要表示某人对某事是什么样的态度，在空格处应该填写形容词或者动词的过去分词作形容词，A和D均为现在分词，所以选C。
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大学英语四级

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