A、Customers’ questions could not be answered on the same day. B、Conflicts between them could not be properly solved. C、Customers

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问题  
W: So John, I hear you and Arthur share a job, don’t you?
M: Yeah. We’ve shared a sales job at Sonatech for about two years now.
W: Well, how do you divide up your schedule?
M: You know, we are both sales representatives, and we take orders over the phone. When we started job sharing it was difficult, because we both worked all day Monday. I worked Tuesday and Thursday and Arthur worked Wednesday and Friday. The problem was that when I was in the office on Tuesday. I would talk to people, then they would call back on Wednesday with a question. But Arthur couldn’t answer the question and he couldn’t ask me about it because I wasn’t in the office. So he had to ask the people to call me back the next day, Thursday. Of course, they didn’t like to wait until the next day to have their question answered.
W: Yes, that sounds like a problem.
M: So, finally we decided that Arthur would work in the mornings and I would work in the afternoons. Now if someone calls with a question for me in the morning, Arthur tells them to call me in the afternoon. This way, people get their questions answered the same day.
W: What do you do about vacations?
M: Well, Sonatech gives the usual two weeks of vacation to full-time employees, I take a week and Arthur takes a week.
W: It sounds like job sharing has worked out well for you.
M: Yes, it has. We are both happy with it.
8. What do John and Arthur do at Sonatech?
9. What problem did John and Arthur have when they started job sharing?
10. What is Arthur’s final solution when someone calls with a question for John?
11. What does John say about their annual vacation?

选项 A、Customers’ questions could not be answered on the same day.
B、Conflicts between them could not be properly solved.
C、Customers often mistook one for the other.
D、They had different business strategies.

答案A

解析 根据选项中的could not be answered,could not be properly solved,mistook可推测本题可能会问他们工作中存在的问题。男士说他们工作的问题就是他周二上班,而客户在周三打电话回来的时候却是Arthur接电话,而Arthur没法回答问题,只能让客户周四再打电话过来,但客户不喜欢等到第二天才得到答复。由此判断问题在于客户的问题无法当天得到解答,所以选A。在谈到问题的时候,男士说客户不喜欢问题要第二天才能得到解答,也就是说问题是客户的问题当天得不到解答,A是男士所说内容的同义替换,B的“冲突”、C的“把一个人误认为另一个”和D的“不同的商业策略”均未在对话中提及。
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