首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】______for it, the fir
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】______for it, the fir
admin
2013-11-21
57
问题
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】______for it, the first step is to present the guarantee at the store of purchase.【B2】______, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her【B3】______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor,【B4】______he or she has a just claim. Consumers should complain in person【B5】______, but if they cannot get to the place of purchase, it is【B6】______to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but【B7】______, and especially when the consumer can demonstrate what is wrong with the item in【B8】______. If this cannot be done, the consumer will succeed best by【B9】______ specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization【B10】______ protecting consumers’ rights.
【B7】
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s(26)claim for it, the first step is to present the guarantee at the store of purchase.(27)In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her(28)complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor,(29)assuming he or she has a just claim. Consumers should complain in person(30)whenever possible, but if they cannot get to the place of purchase, it is(31)acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but(32)firmly, and especially when the consumer can demonstrate what is wrong with the item in(33)question. If this cannot be done, the consumer will succeed best by(34)presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization(35)responsible for protecting consumers’ rights.
选项
答案
firmly
解析
转载请注明原文地址:https://kaotiyun.com/show/LAS7777K
0
大学英语四级
相关试题推荐
Initsvariousformsfromfictiontodocumentary,themotionpicturehasbecomeasignificantelementofcontemporaryculture.I
ThenumberofBeijingerstogoandenjoythenightarelessthanShanghaiandGuangzhoupeople.Cantoneserefersaunteringalon
SaveYourOwnLifeWe’veallheardthemiraclestories:TheBoyScoutwhosurvivedforfourdaysinthemountainsofNorthC
Inmostworksuccessismeasuredbyincome,andwhileourcapitalisticsocietycontinues,thisisinevitable.Itisonlywheret
A、In1875.B、In1895.C、In1881.D、In1818.C信息明示题。本题关键句为“TheAmericanRedCrosswassetupbyClaraBartonin1881.”美国红十字会组织由Cl
Throughouthistorythebasicunitofalmosteveryhumansocietyhasbeenthefamily.Membersofafamilylivetogetherunderthe
A、Shebrokeherrecord.B、Shedidn’tstopataredlight.C、Shesawanaccident.D、Shestoppedataredlight.B事实细节题。短文第二段提到“Th
A、Themanhasneverseenthewomanbefore.B、Thetwospeakersworkforthesamecompany.C、Thetwospeakersworkforthesamefl
U.S.EducationSecretaryArneDuncanappealedFridayforanewgenerationofextraordinaryteachers,callingeducationthecivil
A、Sheisagreen-handinpiano.B、Shehasjustboughtapiano.C、Shelearnedguitarbyherself.D、Sheisgoingtolearnguitar.
随机试题
关于学习的建构理论有很多种,但多数建构主义者都有两个共同的观点,即()
某投资者以贴现形式购买了一张面值1000元,期限为3年的可提前赎回债券,市场上同期限、同面值并且其他条件与上述可提前赎回债券完全一致的普通债券的购买价格为950元,则上述可提前赎回债券的购买价格可能()元。
在西方教育史上,被认为是现代教育代言人的是()。
成百:上千
破坏渤海的原因很多,人类活动违规是最大的因素。随着经济的发展,工业污染大量排放,农业化肥使用量迅速增加,海岸带的开发活动日益频繁,海域渔船捕获能力不断增强,海上交通及海上石油开采的规模也在不断地扩大。这都成为破坏渤海环境的凶手。下列不属于破坏渤海
某市制定了峰谷分时电价方案,峰时电价为原电价的110%,谷时电价为原电价的八折。小静家六月用电400度,其中峰时用电210度,谷时用电190度。实行峰谷分时电价调整方案后小静家用电成本为调整前的多少?()
试论述共同犯罪的认定。
-Dad,it’ssuchalongwayfromourhometothepark!-Youmeanit’s______totakeataxi?
A、Decidingwhereahousewillbebuilt.B、Surroundingabuildingwithwildflowersandplants.C、Markingthehousesinanareas
USWhiteHousespokesmanTonySnowoncesentjournalistsdiggingfortheirdictionaries.Hecalledrecentcriticismbytheforme
最新回复
(
0
)