首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
How to Jump Queue Fury If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try to
How to Jump Queue Fury If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try to
admin
2009-06-15
29
问题
How to Jump Queue Fury
If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try to analyze what it is about queuing that makes you angry? Or will you just get angry with the nearest official?
Professor Richard Larson, an electrical engineer at the Massachusetts Institute of Technology, hates queuing but rather than tear his hair out, he decided to study the subject.(46). He cites an experiment at Houston airport where passengers had to walk for one minute from the plane to the baggage reclaim and then wait a further seven minutes to collect their luggage. Complaints were frequent, especially from those who had spent seven minutes watching passengers with just hand baggage get out immediately.
The airport authorities decided to lengthen the walk from the aircraft, so that instead of a one-minute fast walk, the passengers spent six minutes walking(47). The extra walk extended the delay by five minutes for those carrying only hand baggage, but passenger complaints dropped almost to zero.
The reason? Larson suggests that it all has to do with what he calls "social justice". If people see others taking a short cut, they will find the wait unbearable.(48).
Another aspect Larson studied was the observation that people get more fed up if they are not told what is going on.(49).
But even knowing how long we have to wait isn’t the whole answer. We must also believe that everything is being done to minimize our delay. Larson cites the example of two neighboring American banks. One was highly computerized and served a customer, on average, every 30 seconds.(50). But because the tellers at the second bank looked extremely busy, customers believed the service was faster and many transferred their accounts to the slower bank. Ultimately, the latter had to introduce time-wasting ways of appearing more dynamic.
A So in the case of the airport, it was preferable to delay everyone.
B The other bank was less automated and took twice as long.
C When they finally arrived at the baggage reclaim, the delay was then only two minutes.
D His first finding, which backs up earlier work at the US National Science Foundation, was that the degree of annoyance was not directly related to the time.
E It’s unbearable for the airport to delay everyone.
F Passengers told that there will be a half-hour delay are less unhappy than those left waiting even twenty minutes without an explanation.
选项
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/Lkhd777K
本试题收录于:
职称英语理工类基础题库职称英语分类
0
职称英语理工类基础
职称英语
相关试题推荐
A.donatedorgansB.thenationalwaitinglistC.adonorcardD.seniorcitizensE.allpossibleeffortsF.
A.donatedorgansB.thenationalwaitinglistC.adonorcardD.seniorcitizensE.allpossibleeffortsF.
SomeUnusualCelebrationsSomeholidaysarewell-knownallaroundtheworld.AmongthemareNewYearsEvecelebrations.Al
SomeUnusualCelebrationsSomeholidaysarewell-knownallaroundtheworld.AmongthemareNewYearsEvecelebrations.Al
Throughouttheworldthereisashortageofhumanorgansfortransplants.InBritain,forexample,6000peoplearewaitingforo
Throughouttheworldthereisashortageofhumanorgansfortransplants.InBritain,forexample,6000peoplearewaitingforo
随机试题
以下哪个是多巴胺的前体药
A.D860B.格列喹酮C.格列本脲D.苯乙双胍E.氯磺丙脲降糖药磺脲类中,适用于轻、中度肾功能不全的是
[2011年第14题]下列外墙面层材料每平方米单价最低的是:
地下车站中,应设置机械防烟排烟设施的是()。
万宝路香烟
下列不计算建筑面积的内容有( )。
个人在金融机构开立个人存款账户时,应当出示的证件是()。
列宁指出:“马克思丝毫不想制造乌托邦,不想凭空猜测无法知道的事情。马克思提出共产主义的问题,正像一个自然科学家已经知道某一新的生物变种是怎样产生以及朝哪个方向演变才提出该生物变种的发展问题一样。”也就是说,马克思预见未来与空想社会主义不同,马克思(
WhatarethethreemostparamountideasinJeffersoniandemocracy?Whichofthefollowingstatementswouldthewriterprobably
EarthquakesInfluenceonthePlanetTheyapproachthetopiccarefully,waryofsoundingmerciless,awarethatthegeologyth
最新回复
(
0
)