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  3. I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of

I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of

admin2013-03-23  41
问题      I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of a society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I’m convinced that things are being run solely to suit the firm, the system, or the union. There seems to be an insidious motto for so-called "Service" organizations--Staff before Service.
     How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there weren’t enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that unshrounding all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low".
     It’s the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining moms close earlier or menu choice is curtailed. As for us guests ( and how the meaning of that word has been whittled away), we just have to put up with it. There’s also the nonsense of so many friendly hotel night porters having been phased out in the interests of "efficiency" ( i. e. profits) and replaced by coin guzzling machines which dispense everything from lager to laxatives. Not to mention the creeping menace of the tea-making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I don’t , especially when I am paying for "service".
     Can it be halted, this erosion of service, this growing attitude that the customer is always a nuisance? I fervently hope so because it’s happening, sadly, in all walks of life.
     Our only hope is to hammer home our indignation whenever and wherever we can and, if all else fails, bring back into use that other, older slogan, and Take Our Custom Elsewhere.
Service organizations claim that keeping checkout counters manned would result in ______.
选项 A、a rise in the price for providing services
B、demands by cashiers for more money
C、insignificant benefits for the customers
D、the need to purchase expensive equipment
答案A
解析 参见第二段倒数第二句。服务机构认为会导致服务成本提高。选项B这只是提高成本的一个方面。选项C文中未提及。选项D这也是提高成本的一个方面，另外，从文中unshrouding all their cash registers可以看出，有设备，但没有配备人员。
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