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What is the key secret of the success of the corporation?

admin2012-01-23  79
问题 What is the key secret of the success of the corporation?
选项 A、The corporation is able to deliver any book at any time.
B、The price of books is lower than that of their competitors.
C、They provide perfect service and deal with customers’ complaints friendly.
答案C
解析 此题问的是公司成功的秘诀是什么。从文中“…firstly our books are delivered fast and any complaints are dealt with by email and what’s important is that the email is always answered in a friendly way…”可知，公司交付图书迅速并且对客户的抱怨投诉总是以礼相待。可判定C项“提供优质服务并且妥善处理客户的投诉”为正确答案。A项“公司在任何时间交付图书”和B项“图书价格比竞争对手低”，这两个选项在文中虽提到，但都不是成功的关键。
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