首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The company is most worried about how ______ . When putting a call through, staff should always ______ .
The company is most worried about how ______ . When putting a call through, staff should always ______ .
admin
2010-07-07
104
问题
The company is most worried about how ______ .
When putting a call through, staff should always ______ .
So, if everyone is here, I’ll make a start. Now, as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So, I’ll begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four rings, which isn’t bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasn’t as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who normally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller’s name before putting them through. So, as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with us. So we’re going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They’re on the handout I gave you at the beginning. Does everyone have copy? Right, good.
So, moving on to efficiency...
选项
A、ask for the caller’s name.
B、play the hold music.
C、ask the caller to wait.
答案
A
解析
remembering to ask the caller’s name be fore putting them through.
转载请注明原文地址:https://kaotiyun.com/show/MEEO777K
本试题收录于:
BEC初级听力题库BEC商务英语分类
0
BEC初级听力
BEC商务英语
相关试题推荐
•Youwillhearanotherfiverecordings.•Foreachrecording,decidewhatthespeakeristalkingabout.•Writeonelette
•Youwillhearfiveshortrecordings.•Foreachrecording,decidewhoistalking.•Writeoneletter(A-H)nexttothen
•Youwillhearfiveshortrecordings.•Foreachrecording,decidewhoistalking.•Writeoneletter(A-H)nexttothen
•Lookatthenotesbelow.•YouwillhearamancallingtheHeadOfficeofPortmanComputerCorporationaboutarrangementsf
•Youwillhearthreetelephoneconversationsormessages.•Writeoneortwowordsoranumberinthenumberedspacesonthe
•Youwillhearthreetelephoneconversationsormessages.•Writeoneortwowordsoranumberinthenumberedspacesonthe
TheInternethasdonesomethingtojobsexceptthat_________.Accordingtotheanchor,whatcan’tbedonebycomputer?
•Youwillhearfiveshortpieces.•Foreachpiecedecidewhoistalking.•Writeoneletter(A-H)nexttothenumberofthepiece
•Lookatthenotebelow.•Youwillhearamancallingaboutrepairing.REPAIRSName:(9)_______ExportCompanyTelNumber:(
Mr.RayburnencouragesunconfidentbeginnerstoworkinaretailcompanybecauseitcanForMr.Rayburn,whatisthemostdelig
随机试题
大便干结,肠鸣矢气,腹部胀痛,嗳气频作,纳食减少,胸胁痞满,舌苔薄腻,脉弦者,治疗应首选的方剂是()(2010年第58题)
霍奇金淋巴瘤最常见的组织学类型是
A.治疗指数B.内在活性C.效价D.安全指数E.亲和力评价药物安全性更可靠的指标是
激活胰液中胰蛋白酶原的是
背景某省会机场跑道长3200m,跑道号码标志为01/19,安装有双向Ⅰ类仪表着陆系统和双向Ⅰ类进近灯光系统,机场运行时间为早6:00~次日凌晨1:00。由于业务发展,飞行区拟征用部分农田进行扩建,将跑道向北延长400m,不建停止道和净空道。由于跑道北端净
背景资料某承包商中标某高速公路机电系统。该高速公路的管理体制为二级。其中收费系统的收费视频监视子系统作为分项工程进行施工。该子系统的摄像机包括广场摄像机、车道摄像机、收费亭摄像机、金库摄像机、监控室摄像机,并配有监视器、视频切换控制矩阵、数字录像设备等。
就固定利率而言,()来源于银行资产、负债和表外业务到期期限错配所存在的差异。
某单位职工人数增加2%,工资总额增加4%,则平均工资()。
衡量企业市场营销活动的关键性业绩指标包括()。
以下程序段完全正确的是()。
最新回复
(
0
)