What is the woman’ s problem?

W: We are having lack of staff. I don’t think I can take a summer vacation.
M: You have made plans to go to Miami, right?
W: Yes, I was scheduled to spend my vacation there for a week beginning next week, but I’m tied up with duties until the middle of next month, and now, I don’t know what to do.
M: You’ll have to pay a cancellation fee,   right?  Maybe Ms. Holt from the PR department will cover for you.