首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Electrical appliances. B、Travel agencies. C、Photographic and sound equipment. D、Clothing. A信息明示题。女士问客户投诉最多的是什么,男士回答Electrical
A、Electrical appliances. B、Travel agencies. C、Photographic and sound equipment. D、Clothing. A信息明示题。女士问客户投诉最多的是什么,男士回答Electrical
admin
2014-11-27
37
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business malpractice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer; The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 9 to 12 are based on the conversation you have just heard.
9. Why did the number of complaints decrease last year according to the man?
10. What do customers complain about most often?
11. What does the man say about complaints about travel agency?
12. How long does it take the man to complete an investigation of a complaint?
选项
A、Electrical appliances.
B、Travel agencies.
C、Photographic and sound equipment.
D、Clothing.
答案
A
解析
信息明示题。女士问客户投诉最多的是什么,男士回答Electrical appliances,即电器,故选A。在听到most这个词时,应该特别注意,语义突出处常为考点,符合听到什么选什么的原则。
转载请注明原文地址:https://kaotiyun.com/show/MYv7777K
0
大学英语四级
相关试题推荐
Researchonfriendshiphasestablishedanumberoffacts,someinteresting,someevenuseful.Didyouknowthattheaveragestud
Thinktwicenexttimewhensomeoneasksyoufor"fiveminutesofyourtime"—itcouldcostyoumorethanyouthink.ABritishpr
A、Stophiscarforadrink.B、Havearestatonce.C、Drivedirectlytothehotel.D、Haveadrinkinthehotel.C行动计划题。女士建议停车喝点东西
A、Pessimistic.B、Optimistic.C、Nervous.D、Indifferent.B信息明示题。对话中男士明确提到他对老年人的未来持乐观态度,之后还劝女士不要过于担心和紧张。
A、Mostwomenfindnewjobsthroughinformalrecruitment.B、Mostwomenfindnewjobsthroughformaljobsearch.C、Workexperience
A、ThebookwaswrittenbyDavidBaker.B、Wecanfindinformationonabout15countriesinthebook.C、Theprofessorsstartedto
A、Operatedonpatients.B、Playedmusictothepatients.C、Cleanedthefloor.D、Handledappointments.D对话中男士提到他在医生的办公室负责接电话、预约、打信
中国武术(ChineseKungFu)已有数千年的历史,包含有众多搏击方式,是中国传统文化的重要组成部分。其诞生是出于古时对自我防卫、狩猎技巧及军事训练的需要。历史上,中国武术的影响可在书本及亚洲独有的表演艺术中见到。近来,其影响还扩展到目标受众宽广得
随机试题
可转换债券的持有人具有在未来按一定的价格购买普通股股票的权利,因为可转换债券具有买入期权的性质。()
举借短期国际商业贷款,由_______。
周女士,65岁,肥胖、有高血脂史及高血压24/13.3kPa(180/100mmHg),近日心前区发生疼痛。如考虑为心绞痛。胸痛性质应是
古人云能"搜风透骨",治风病要药为
溃疡病急性穿孔非手术治疗期间最重要的护理措施是()
在图15的虚线框内填人适当的光具,并完成光路。
总体为正态分布,总体方差未知且样本容量小于30。在这种情况下,平均数抽样分布为()。
设X为随机变量,E(X)=μ,D(X)=σ2,则对任意常数C有().
Help,I’vefallenintoaseaofpersonalidentificationnumbers(PIN)—andIcan’tgetout.It’smythirdcallinasmanywee
A、Thegreatnumberofpeopleengagedincigaretteproducing.B、Therapiddevelopmentofcigarette-makingmachines.C、Therapidd
最新回复
(
0
)