首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Electrical appliances. B、Travel agencies. C、Photographic and sound equipment. D、Clothing. A信息明示题。女士问客户投诉最多的是什么,男士回答Electrical
A、Electrical appliances. B、Travel agencies. C、Photographic and sound equipment. D、Clothing. A信息明示题。女士问客户投诉最多的是什么,男士回答Electrical
admin
2014-11-27
29
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business malpractice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer; The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 9 to 12 are based on the conversation you have just heard.
9. Why did the number of complaints decrease last year according to the man?
10. What do customers complain about most often?
11. What does the man say about complaints about travel agency?
12. How long does it take the man to complete an investigation of a complaint?
选项
A、Electrical appliances.
B、Travel agencies.
C、Photographic and sound equipment.
D、Clothing.
答案
A
解析
信息明示题。女士问客户投诉最多的是什么,男士回答Electrical appliances,即电器,故选A。在听到most这个词时,应该特别注意,语义突出处常为考点,符合听到什么选什么的原则。
转载请注明原文地址:https://kaotiyun.com/show/MYv7777K
0
大学英语四级
相关试题推荐
Humansaresocialanimals,andmostofustreasureourrelationshipswithfamilyandfriends.An【B1】_____lineofresearchsugges
HappinessandSadnessHappinessandsadnessaretwomostbasicandfamiliarfeelingsforhumanbeings.Recently,peoplehave
HappinessandSadnessHappinessandsadnessaretwomostbasicandfamiliarfeelingsforhumanbeings.Recently,peoplehave
Researchonfriendshiphasestablishedanumberoffacts,someinteresting,someevenuseful.Didyouknowthattheaveragestud
A、Holdviolentprotests.B、Tiethemselvestotrees.C、Providemorejobs.D、Maketreesintopaper.B细节辨认题。对话中,男士给女士介绍说在塔斯马尼亚岛人们通过
A、Itwillbeavailablenextweek.B、Itwillbereturnedwithinamonth.C、Itisbookedatthepresenttime.D、Itcanbereserved
Marriageemergedasthemostpopularinstitutionthroughouthistoryprimarilybecauseitwasaneffectivearrangementtoimprove
A、Sheep.B、Donkeys.C、Snakes.D、Crocodiles.C事实细节题。短文中提到,这些大猴子也就是baboons,它们最怕的东西是蛇。
Whenmedal-winningathletesreturnhomefromtheOlympicGames,theirfamemaybeshort-lived,buttheycanlookforwardtoalo
A、Theyshouldgocampingatthebeach.B、Theyshoulddoastheyhaveplanned.C、Theycanchangetheirplanaccordingtotheweat
随机试题
54.中国人民解放军是建设中国特色主义事业的根本力量()
单纯性肾囊肿的超声表现不包括
关于羊水过多,下列哪项错误
建设工程施工质量事故调查报告的主要内容应当包括( )。
按照《工程建设重大事故报告和调查程序规定》,发生有人身伤亡的重大事故后,事故发生单位必须以最快方式,将事故的简要情况向()报告。
证券专营机构在英国称()。
教师职业的特殊要求是必须具有()
近年来,在国家大力倡导发展文化产业的政策指引下,全国各地的文化产业园区迅速发展。然而,据相关数据显示,在全国超过2500家的文化产业园区中,有70%以上处于亏损状态,真正盈利的不超过10%;而业内专家也指出,国内真正称得上“文化产业集聚区”的园区不到5%。
将数据库的结构划分成多个层次,是为了提高数据库的逻辑独立性和()。
Theconceptofpersonalchoiceinrelationtohealthbehaviorsisanimportantone.Anestimated90percentofallillnessmayb
最新回复
(
0
)