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•Look at the form below. •You will hear a customer calling the courier company. Fly High Courier Missing Item Record Deli
•Look at the form below. •You will hear a customer calling the courier company. Fly High Courier Missing Item Record Deli
admin
2014-04-01
33
问题
•Look at the form below.
•You will hear a customer calling the courier company.
Fly High Courier
Missing Item Record
Delivery number: FRM-(9) ______
Caller’s name: Richard HUSSAIN
Date of collection : (10)______
From: Chicago, US
To: (11) ______,UK
Contents: paperwork for loans
Notes: package delivered on 10:55 am, Feb. 7th without(12) ______on file as front door delivery.
F: Hello. Fly High Courier.
M: Hello. This is Richard Hussain and I’m calling to make a complaint about a misdelivery of very important documents.
F: What’s the delivery number, please?
M: It’s FRM-40017.
F: FRM ... 40017. Thank you. What’s the problem exactly, Mr. Hussain?
M: Well, last Thursday morning, February 5th, I sent a package from Chicago, containing some paperwork to my business partner in London, very important paperwork needed for our loans. I paid the extra amount asked for so that it could be delivered the next day. But then two days ago on Monday, Gary my partner called from London and said he had not yet received the package.
F: Mr. Hussain, have you contacted the customer service in Chicago?
M: Yes, of course. I called them on their 800 number but was referred to someone called Mason in London, who told me that the record showed it had been delivered on Saturday at 10:55 am and there was no signature on file, because this was a delivery to the front door package.Seems like my package just got lost like this!
F: Don’t worry, Mr. Hussain. Let me take down a few details and I’m sure your package will be all right.
选项
答案
FEBRUARY 5th
解析
这道题在题目里和对话里的表述略有不同,在对话中,顾客说“last Thursday morning,February 5th,I sent a package from Chicago”,而客户发出包裹的日期即为快递公司收取包裹的时间(Date of collection),因此答案为FEBRUARY 5th。
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本试题收录于:
BEC中级听力题库BEC商务英语分类
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BEC中级听力
BEC商务英语
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