2. 外语
  3. Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order b

Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order b

admin2018-11-19  36
问题
Please make all checks payable to The Glass House.
To report any problem, contact the sales representative who took your order by e-mail or by calling 555-9773.
Thank you for your business!
To: Robert Smith
From: Abigail Hoffman
Date: May 6
Subject: Order
Attachment(s): Glass order e-mail
Dear A/It. Smith,
I would like to report an error in my latest glassware order with the reference number 200-367777. I specifically requested three cases of Rosetta champagne glasses in the previous e-mail I sent you. However, when my delivery arrived at the restaurant yesterday, I noticed that you gave me four cases, which was also incorrectly specified on the invoice that came with the delivery. In addition, when 1 opened the other boxes, I found that a couple of sherry glasses had broken stems.
I will be returning the extra case, along with the sherry glasses, and expect that you will cover the cost of shipping. In addition, I ask that you replace the damaged items as soon as possible. My assistant manager, Catherine Simmons, will call you this afternoon to make any necessary arrangements.
I have attached a copy of my last e-mail for your reference. I hope you will address my concerns immediately and take measures to prevent this from happening again.
Sincerely,
Abigail Hoffman
Proprietor, Studio Bar and Restaurant
What is the e-mail mainly about?
选项 A、An additional order
B、An inquiry about payment
C、Problems with a delivery
D、Price details of products
答案C
解析 本题问的是邮件的主旨，所以应该定位至第二封邮件。邮件中提到“I would like to report an error in my latest glassware order…”，即想要告知玻璃制品订单中的错误事项，之后又说“I specifically requested three cases of Rosetta champagne glasses…”和“I noticed that you gave me four cases…”，即虽然订购了三箱罗塞塔香槟酒杯，但是却收到了四箱。接着又说“I found that a couple of sherry glasses had broken stems．”，即发现一对葡萄酒杯的手柄处有破损，所以正确答案是(C)Problems with a delivery。
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