首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the article below about goods returned by customers to mail order companies. Choose the best word or phrase to fill eac
Read the article below about goods returned by customers to mail order companies. Choose the best word or phrase to fill eac
admin
2019-03-30
25
问题
Read the article below about goods returned by customers to mail order companies.
Choose the best word or phrase to fill each gap from A, B, C or D on the opposite page.
For each question(19-33), mark one letter(A, B, C or D)on your Answer Sheet.
There is an example at the beginning(0).
Unwanted Goods
Increased sales is always good news for mail order companies. But more sales also(0)___ A___more items are returned. Most companies have a full returns policy, but as Meg Powell, Managing Director of mail order company Go First, explains, this usually【C1】______a lot of extra work. ’If an item comes back, we have to【C2】______with refunds, apology mailings and stock control. This is a complex process and each returned item undergoes close【C3】______for defects. If goods are in a fit【C4】______ for stock, they need repacking and putting back in the warehouse. If not, we’ll look at why. Anything【C5】______ to the quality of returned goods is【C6】______information. In some instances we can identify a fault in production and do something about it.’
Estimates of the number of returns for the sector【C7】______ In the 【C8】______of Go First, which delivers 100 million packages a year, 26 million come back. Reducing this number is an important【C9】______for the company. One way it aims to do this is by making the initial order-taking process as accurate as possible, and by closely【C10】______ the packing of goods. 【C11】______ the reasons for returns also helps. Go First telephones a 【C12】______of people returning goods to establish their reasons for doing so.
Clearly, a customer-focused returns process is essential for fostering trust in the company. ’It is standard【C13】______in this business,’ says Meg Powell. ’It attracts customers, gives them a greater【C14】______of security and encourages them to buy. We realise that making the return of goods a smooth, fast process can only【C15】______customer satisfaction.’
Example:
A means B leads C proposes D gives
【C15】
选项
A、boost
B、expand
C、push
D、enlarge
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/NpoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
•Lookatthenotesbelow.•Youwillheartwocolleaguesdiscussingwhattoincludeintheircompany’snewsletter.N
•Lookatthenotebelow.•Youwillhearamancallingaboutmeetingwithsomebody.FRENCHBUSINESSTRIP:Wed2/10-10-Fri4/10Ap
•Lookatthenotesbelow.•Youwillhearawomanleavingamessageaboutameeting.TODAYBUSINESSMAGAZINE
TheNationalWeatherCentre’smostrecentcustomersareWhydidtheCentrefirstconsiderrelocating?
•Therearethirtyquestionsonthisquestionpaper.•Instructionsaregivenonthetape.•YoucanwriteonthisQuestionPape
Thesatisfactionofcustomers’desirefornewproductsis______.Manynewproductsare______.
Thesatisfactionofcustomers’desirefornewproductsis______.Thecompanywhichisturningoutnewanduniqueproductscanb
YouwillhearapartofaspeechabouttheAsiancrisis.Choosethebestanswerforeachofthequestions(23—30).Markonele
—Readthearticleaboutchoosinganagent.—Inmostofthelines34~45thereisoneextraword.Itiseithergrammaticallyincor
随机试题
主要经消化道传播的肝炎病毒是
患者男性,31岁。咳嗽,呈刺激性,干咳,偶有咳少量黏稠痰,受寒冷刺激加重,伴气促,每天晚间、清晨均有剧咳而影响睡眠,用过青霉素、氨苄西林、头孢菌素和多种祛痰止咳剂未能缓解。查体:双肺散在哮鸣音,心脏(-)此病人最可能的诊断是
抗凝血类灭鼠药对机体血液系统的毒性表现是
A.5%B.20%C.40%D.50%E.80%下颌中切牙唇舌向双根管者约为
水箱中的水从一扩散短管流入大气(图3-37)。若喉部直径d1=100mm,该处绝对压强p1=49035Pa,出口直径d2=150mm,水头H为()m。假定水头损失可忽略不计。
机床的具体技术经济指标包括()等。
根据税收征收管理法律制度的规定,下列各项中,不属于征税主体权利的是()。(2015年)
以下不属于劳动法基本原则特点的是()。
事业单位现行的(),对应管理岗位十级职员岗位。
在标准模块的变量定义区域中,用___________关键字说明的变量属于全局范围的变量。
最新回复
(
0
)