首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Complaining is useful Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if som
Complaining is useful Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if som
admin
2009-06-15
81
问题
Complaining is useful
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right. It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible person. Get back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name the person who handles your enquiry, otherwise you many never find out who dealt with the complaint later.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well.
And if you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would rather have money, say so. If you accept a credit note remember that later you will not be able to ask for your money. If the shopkeeper refuses to give you money, ask for advice from your Citizens’ Advice Bureau before you accept a credit note. In some cases the shopkeeper does not have to give you your money back—if, for example, he changes an article simply because you don’t like it or it does not fit. He does not have to take back the goods in these circumstances.
选项
A、Right
B、Wrong
C、Not mentioned
答案
B
解析
原文中的第三句反复提到faulty article和something does not do what was claimed for it说明该产品faulty,即“有缺点”或“不完善”。有缺点或不完善即说明不符合标准也不象所声称的那样合格。
转载请注明原文地址:https://kaotiyun.com/show/NxFd777K
本试题收录于:
职称英语综合类B级题库职称英语分类
0
职称英语综合类B级
职称英语
相关试题推荐
Hemadeaconsiderablesumofmoneyinrealestate.
TheMarriageRateinU.S.TheUnitedStateshashistoricallyhadhigherratesofmarriagethanthoseofotherindustrialize
TheFirstFourMinutesWhendopeopledecidewhetherornottheywanttobecomefriends?Duringtheirfirstfourminutestog
Davidwasaverycuteboybutnowheseemstohavenointerestinanything.
ADHDLinkedtoAirPollutantsChildrenhaveanincreasedofattentionproblems,seenasearlyasgradeschool,iftheirnose
WhereHaveAlltheFrogsGone?Inthe1980s,scientistsaroundtheworldbegantonoticesomethingstrange:Frogsweredisapp
Theastronomerwasnotinterestedinthewaydolphinscommunicatewitheachother.Somescientistsbelievethatdolphinshavea
TheFridge1.Thefridgeisconsideredanecessity.Ithasbeensosincethe1960swhenpackagedfoodfirstappearedwiththela
TheFridge1.Thefridgeisconsideredanecessity.Ithasbeensosincethe1960swhenpackagedfoodfirstappearedwiththela
TheFridge1.Thefridgeisconsideredanecessity.Ithasbeensosincethe1960swhenpackagedfoodfirstappearedwiththela
随机试题
从100人中调查对A、B两种2008年北京奥运会吉祥物的设计方案的意见,结果选A方案的人数是全体接受调查人数的3/5;选B方案的比选A方案的多6人,对两个方案都不喜欢的人数比对两个方案都喜欢的人数的1/3多2人,则两个方案都不喜欢的人数是()。
下列病变中,斜位吞钡检查,不形成食管压迹的是
A.多饮、多食、多尿、消瘦B.乏力、纳差、血压低、皮肤色素黑C.蛋白尿、水肿、高脂、低蛋白血症D.怕热多汗、疲乏无力、急躁易怒E.蛋白尿、血尿、高血压
知图5-9所示等直杆的轴力图(图中集中荷载单位为kN,分布荷载单位为kN/m),则该杆相应的荷载为()。
隐框玻璃幕墙玻璃板块制作前对基材进行的清洁工作,符合“两次擦”工艺要求的是()。
会计核算上,企业将融资租入的设备计入固定资产,体现了()原则。
观察法是学校教育中常用的研究方法。以观察者是否参与被观察对象的活动为标准,可以将观察法分为()。
要搞好接待工作,沟通好党群、政群的关系,信访接待人员一定要()。
中央电视台举办的“年度感动中国十大人物评选活动”的颁奖辞中有这样一句话:“这个风一样的年轻人,他不断超越,永不言败,代表着一个正在加速的民族。他身披国旗,一跃站在世界面前。”这段文字中“风一样的年轻人”是一个极致的比喻,它主要用于说明()。
司法工作人员帮助在押犯脱逃的,一律成立私放在押人员罪,请对这一说法进行辨析。
最新回复
(
0
)