Where does the conversation happen?

W: Hello, I’d like to register the loss of my credit card. Need I fill the form to register the loss?
M: Of course, Madam, could you please show me your ID card? I have to check it. Your address is No. 15, Main Street, and Center District?
W: Yes. How much money is left in my credit card? And how long will I receive the new card?
M: There are 4, 070 dollars left in your card. You will receive the new card in four workdays.