首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
How Do You See Diversity? As a manager, Tiffany is responsible for interviewing applicants for some of the positions with he
How Do You See Diversity? As a manager, Tiffany is responsible for interviewing applicants for some of the positions with he
admin
2009-06-25
26
问题
How Do You See Diversity?
As a manager, Tiffany is responsible for interviewing applicants for some of the positions with her company. During one interview, she noticed that the candidate never made direct eye contact. She was puzzled and somewhat disappointed because she liked the individual otherwise.
He had a perfect resume and gave good responses to her questions, but the fact that he never looked her in the eye said "untrustworthy," so she decided to offer the job to her second choice.
"It wasn’t until attended a diversity workshop that I realized the person we passed over was the perfect person," Tiffany confesses. What she hadn’t known at the time of the interview was that the candidate’s "different" behavior was simply a cultural misunderstanding. He was an Asian-American raised in a household where respect for those in authority was shown by averting(避开)your eyes.
"I was just thrown off by the lack of eye contact; not realizing it was cultural," Tiffany says. "I missed out, but will not miss that opportunity again. "
Many of us have had similar encounters with behaviors we perceive as different. As the world becomes smaller and our workplaces more diverse, it is becoming essential to expand our understanding of others and to reexamine some of our false assumptions.
Hire Advantage
At a time when hiring qualified people is becoming more difficult, employers who can eliminate invalid biases(偏见)from the process have a distinct advantage. My company, Mindsets LLC, helps organizations and individuals see their own blind spots. A real estate recruiter we worked with illustrates the positive difference such training can make.
"During my Mindsets coaching session, I was taught how to recruit a diversified workforce. I recruited people from different cultures and skill sets. The agents were able to utilize their full potential and experiences to build up the company. When the real estate market began to change, it was because we had a diverse agent pool that we were able to stay in the real estate market much longer than others in the same profession. "
Blinded by Gender
Dale is an account executive who attended one of my workshops on supervising a diverse workforce. "Through one of the sessions, I discovered my personal bias," he recalls. "I learned I had not been looking at a person as a whole person, and being open to differences. " In his case, the blindness was not about culture but rather gender.
"I had a management position open in my department} and the two finalists were a man and a woman. Had I not attended this workshop, I would have automatically assumed the man was the best candidate because the position required quite a bit of extensive travel. My reasoning would have been that even though both candidates were great and could have been successful in the position, I assumed the woman would have wanted to be home with her children and not travel. " Dale’s assumptions are another example of the well-intentioned but incorrect thinking that limits an organization’s ability to tap into the full potential of a diverse workforce.
"I learned from the class that instead of imposing my gender biases into the situation, I needed to present the full range of duties, responsibilities and expectations to all candidates and allow them to make an informed decision." Dale credits the workshop, "because it helped me make decisions based on fairness."
Year of the Know-It-All
Doug is another supervisor who attended one of my workshops. He recalls a major lesson learned from his own employee.
"One of my most embarrassing moments was when I had a Chinese-American employee put in a request to take time off to celebrate Chinese New Year. In my ignorance, I assumed he had his dates wrong, as the first of January had just passed. When I advised him of this, I gave him a long talking-to about turning in requests early with proper dates."
"He patiently waited, then when I was done, he said he would like Chinese New Year off, not the Western New Year. He explained politely that in his culture the new year did not begin January first, and that Chinese New Year, which is tied to the lunar cycle, is one of the most celebrated holidays on the Chinese calendar. Needless to say, I felt very embarrassed in assuming he had his dates mixed up. But I learned a great deal about assumptions, and that the timing of holidays varies considerably from culture to culture. "
"Attending the diversity workshop helped me realize how much I could learn by simply asking questions and creating dialogues with my employees, rather than making assumptions and trying to be a know-it-all," Doug admits. "The biggest thing I took away from the workshop is learning how to be more ’inclusive’ to differences."
A Better Bottom Line
An open mind about diversity not only improves- organizations internally, it is profitable as well. These comments from a customer service representative show how an inclusive attitude can improve sales. "Most of my customers speak English as a second language. One of the best things my company has done is to contract with a language service that offers translations over the phone. It wasn’t until my boss received Mindsets’ training that she was able to understand how important inclusiveness was to customer service. As a result, our customer base has increased. "
Once we start to see people as individuals, and discard the stereotypes, we can move positively toward inclusiveness for everyone. Diversity is about coming together and taking advantage of our differences and similarities. It is about building better communities and organizations that enhance us as individuals and reinforce our shared humanity.
When we begin to question our assumptions and challenge what we think we have learned from our past, from the media, peers, family, friends, etc. , we begin to realize that some of our conclusions are flawed(有缺陷的)or contrary to our fundamental values. We need to train ourselves to think differently, shift our mindsets and realize that diversity opens doors for all of us, creating opportunities in organizations and communities that benefit everyone.
选项
A、He just wouldn’t look her in the eyes.
B、He was slow in answering her questions.
C、His resume didn’t provide the necessary information.
D、His answers to some of her questions were irrelevant.
答案
A
解析
细节题。本题询问在一次面试中蒂芬妮因为什么感到烦恼。根据原文,作者描述蒂芬妮在一次面试中注意到一位应聘者从未跟她有直接的眼神交流。她很困惑,甚至有些失望,因为除此以外,她对这位应聘者的其他方面都很满意,故选A。
转载请注明原文地址:https://kaotiyun.com/show/O137777K
0
大学英语四级
相关试题推荐
A、Sixth-graderscanteachfirst-gradersaswellasteachers.B、Childrenareoftenthebestteachersofotherchildren.C、Paired
A、Theresearchisabouttherelationshipbetweenreadinghabitsandage.B、Theresearchisconductedby3trainedprimaryschool
It’snormaltothinkofaconversationastakingplacebetweenpeoplewhoareinthesameroom,surroundedbythesamesetofph
It’snormaltothinkofaconversationastakingplacebetweenpeoplewhoareinthesameroom,surroundedbythesamesetofph
A、Becauseflyingisnotascommonasdriving.B、Becausepassengersonaflightareallstrangers.C、Becauseterroristsoftentak
A、Closebutunequal.B、Friendlybutformal.C、Strainedbutformal.D、Equalandinformal.D
A、Aphenomenonofagingfacebecauseoffacingcomputerforlong.B、Afeatureofscreen-shapefacebecauseofpeoplefollowingf
A、Beforetheendofthemonth.B、Atthebeginningoftheyear.C、Nextmonth.D、Anytime.AWhenshouldastudentapplyifhewant
随机试题
“蠹众而木折,隙大而墙坏”,我们必须保持惩治腐败的高压态势,做到有案必查、有腐必惩,这种做法的主要哲学依据是()。
Generallyspeaking,aBritishiswidelyregardedasaquiet,shyandconservativepersonwhois【C1】________onlyamongthosewith
A.大细胞性贫血B.正细胞性贫血C.造血不良性贫血D.单纯小细胞性贫血E.小细胞低色素性贫血营养性缺铁性贫血的特点是
在进行桥梁技术状况评定时,桥梁部件划分为()。
甲公司授权其采购员去采购乙公司的某产品100件,采购员拿着甲公司的空白合同与乙公司订立了购买200件某产品的合同,由此发生纠纷后,应当采取的处理方式是()。
进行初始计量时,存货的成本不应包括()。
驱逐出境由宣判法院执行。( )
我国《宪法》所规定的人民行使国家权力的机关是()。
古希腊是西方文明的发源地,古希腊雅典的民主政治则开启了两方民主制度的先河。下列关于雅典民主政治的说法,符合史实的有()。①民主政治时期的雅典没有国王②公民大会是雅典国家的最高决策机构③伯里克利时期,雅典民主政治达到了顶峰④包括妇女在内的
设f(x)=,则∫0+∞f(x)dx=________.
最新回复
(
0
)