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  3. Xyther Software Unlimited Please use the form below to contact us. Name Caleb Guillory E-mail cguillory@bwma

Xyther Software Unlimited Please use the form below to contact us. Name Caleb Guillory E-mail cguillory@bwma

admin2017-04-10  26
问题                         Xyther Software Unlimited
                    Please use the form below to contact us.
Name Caleb Guillory
E-mail cguillory@bwmail.com
Phone 555-6074
Subject Software Problem
Message I purchased a software program at your shop on September 3, but I’ve been having some problems using it. I was able to install it successfully on my desktop computer. However, every time I use the program for more than five minutes, the operating system automatically shuts down and then restarts. The same thing happened when I tried using the application a second time, and it has continued to happen since. I cannot seem to figure out what the problem is. I would be extremely grateful if you could help me with this issue before the 90-day warranty ends. Thank you, and I hope to hear from you soon.
To: cguillory@bwmail.com
From:custserv@xythersoftware.com
Date: September 28
Subject: Inquiry Form No. 95204-Received September 27, 4:58 P.M.
Dear Mr. Guillory,
Thank you for your e-mail. We are so sorry for the troubles you have experienced in using our software. In the past three months, we have received inquiries from other customers who also had difficulties with their purchases, so we decided to conduct a series of tests. The results suggest that defective source codes caused the various programs to malfunction: Web Browser is unable to load pages completely: error messages appear upon the start-up of Database Organizer: certain files cannot be opened using Document Manager: and Image Editor shuts down computer systems after operating for about five minutes.
Rest assured, we have fixed the errors and would be more than happy to replace your software. Please do not forget to submit your official receipt when you return the item to our shop. And to make up for the trouble this incident has caused, we have attached a printable coupon that you can use on your next purchase.
Sincerely,
Customer Service Team
Xyther Software Unlimited
What did Mr. Guillory NOT include on the form?
选项 A、Contact information
B、Purpose for writing
C、Date of purchase
D、Shipping address
答案D
解析 本题需要在文章中搜索题目核心语句Mr．Guillory…include on the form的相关内容并与选项进行对照。首先应定位至第一篇盖尔利先生所填写的网络联络表中的相关内容。文中提到了“E-mail，cguillory@bwmail．com”和“Phone，555—6074”，即邮箱地址和电话号码，因此(A)与原文内容一致。根据“Subject，Software Problem”，即将表格的主题填写为软件问题，结尾处又提到“I would be extremely grateful if you could help me with this issue…”，即请求帮助解决问题，因此(B)与原文内容一致。原文中提到“I purchased a software program…on September 3…”，即9月3日购买了软件程序，故(C)与原文内容一致。(D)在原文中没有被提及，因此(D)Shipping address为正确答案。
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