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Saleswoman: Good morning, sir. How can I help you?
Man: I’d like to rent a car, please.
Saleswoman: Certainly. What kind of car were you thinking of?.
Man: Oh, a small or medium sized one. Could you show me a brochure or leaflet with the different available types?
Saleswoman: Of course. We have one type of small car and two types of medium sized ones. As you can see, the small type is called the Iota and the medium ones are called the Combi and the Roadster.
Man: Thank you. I see the Iota offers 20 miles to the gallon in urban areas.
Saleswoman: Yes. It’s certainly very economical. The Combi is almost as good at 18 miles to the gallon. The Roadster offers 17--is that right?
Man: You’re right.
Saleswoman: Of course, those mileages go up substantially when driving on motorways.
Man: Of course. I’ll be driving around town. The only time I’ll be using a motorway is from here, the airport, to the centre.
Saleswoman: I see. Well, I’d recommend the small Iota. Parking can be difficult in town and it’s a touch easier with a small vehicle.
Man: Yes, of course. Let me just look at prices before making a final decision. I’m here on business and will need the car for four days. The daily rate for the Iota is ...
Saleswoman: ￡20 plus tax. The Combi is ￡25 and the Roadster is ￡27. Again, those prices are before tax.
Man: The tax is 15%, right?
Saleswoman: Yes. So the total costs are ￡23, ￡28.75 and ￡31.05 per day respectively.
Man: Do those prices include insurance?
Saleswoman: Yes, they do. However, the insurance only covers one driver --the one who signs the rental agreement. We can cover other drivers for an additional fee.
Man: That’s OK. I’m here alone. OK, I’ll take the Iota. Oh, what about fuel costs?
Saleswoman: All of our cars have a full tank when customers take them. If the car is returned with a full tank, there’s no additional fee. Otherwise, we have to charge for the tank to be refilled.
Man: I see. There’s a filling station here at the airport, so I’ll take care of that there when I return the car.
Saleswoman: That’s what most of our customers do. Could I take a few details? Then I’ll print out two copies of the rental agreement for you to sign. I’ll need your name and the name of your company first of all.
Man: My name is David Browne--that’s Browne with an ’e’. My company name is Hectrix Electronics--that’s spelt H E C T R I X.
Saleswoman: And what is the company’s address, please?
Man: It’s Unit 2, Arlington Close, Baddleton, Yorkshire.
Saleswoman: And the telephone number?
Man: 0675 934 888.
Saleswoman: Will you be using a company credit card or your own one?
Man: I have a company credit card. ... There you are.
Saleswoman: Thank you. I’ll just nm this through the machine. Could you enter your PIN, please?... Thanks .... OK. I’ve entered the details of the rental, but I’ve left the rest blank in case there are any extra charges, such as fuel.
Man: Right. I should sign here, shouldn’t I?
Saleswoman: Yes, please. Now, let me tell you a few things about the car. There’s a first aid kit in the boot. That has to be there by law. There’s also a torch in the glove compartment, just in case. Do you have a map of the town?
Man: No, I don’t. I was hoping you could provide one.
Saleswoman: That’s no problem. Here you are. You won’t need one for the surrounding area, will you?
Man: No, I won’t. Thank you. Is that everything?
Saleswoman: Yes. The car is parked over there~ It’s the blue one. The registration number is K758 SMD.
Man: Ah, yes. I see it.
Saleswoman: Here are the keys. The car has an alarm that you can switch on and off using this button here.
Man: Does the car have central locking?
Saleswoman: Yes. it does.
Man: Well, thank you very much. Goodbye.
Saleswoman: Goodbye, sir.