首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’
admin
2017-03-28
41
问题
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’s working practices.
For each question(23-30), mark one letter(A, B or C)for the correct answer.
After you have listened once, replay the recording.
Compared with the company’s other distribution centres, what was surprising about the new one in California?
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’s working practices.
For each question, 23-30, mark one letter(A, B or C)for the correct answer.
After you have listened once, replay the recording.
You have 45 seconds to read through the questions.
[pause]
Now listen, and mark A, B or C.
[pause]
Thank you very much for inviting me to talk to you about the introduction of Performance Management at Best Value.
Best Value operates nearly five thousand convenience stores and seven distribution centres in the United States. When I took over as Chief Executive, three years ago, I found poor industrial relations, and little or no sense of loyalty. A consultation process existed, but wasn’t taken very seriously by management. Internal communications varied enormously, with a few staff missing out on key information.
We realised we had to do something to bring out the best in people, and we decided to adopt Performance Management to emphasise to the whole of our large workforce that there were many positive aspects to being one of our employees. If staff could develop a sense of fulfilment in their working days, we believed, it would both benefit them and be fundamental to the success of the rapid expansion we planned. We were convinced that in comparison, the effect of raising wages or reducing working hours would be minimal.
One decision we had to make was how to introduce Performance Management. We decided to start by focusing on a small number of units, but ones where we would have the greatest impact. And that meant the seven distribution centres, even though they presented more of a challenge than the stores. We felt that if we succeeded in raising morale there, it would have a knock-on effect on the stores.
So what is ’Performance Management’? It’s a systematic, data-based approach to managing people, identifying the specific behaviours that we need from our staff and reinforcing those behaviours through recognition and reward. One of our first tasks was to identify the key behaviours needed to carry out the responsibilities of every post. This was the starting point for ensuring that each employee was best placed to use their own specific talents. I’m pleased to say it’s working very well. Then we gave every employee a checklist of ten behaviours they need if they’re going to perform their jobs well.
Managers and supervisors check each employee’s performance at least once a day, and give them feedback and symbolic rewards - a variation on the gold star system. Staff are brought together to celebrate achievements by their unit and hear about each other’s successes. We’ve realised that it isn’t the results, but the social interaction and recognition that provide the real rewards for employees.
Let me give you an example of Performance Management in action. When we replaced our California distribution centre with a state-of-the-art facility, we decided to train all its managers in Performance Management before we took on any new staff. The managers then applied the approach when the centre was up and running, and achieved amazing results: average staff attendance at work was ninety-five per cent as opposed to around eighty-five per cent in other centres. This made it the most cost-effective by far.
In Texas, we have our first distribution centre established with completely new staff, and all the supervisors and managers were trained from the start in Performance Management principles. That centre now gets the right products to the right place at the right time, virtually one hundred per cent of the time. That’s better than we’ve managed to achieve elsewhere, and contributes to the high degree of satisfaction in the stores it services.
With Performance Management, the desired behaviour becomes routine, so it gives a long-term payoff. And once employees understand their roles more clearly, and have changed the way they work, it’s much easier to agree on realistic objectives. This makes it less likely that the company has to cut costs, or take other emergency measures.
To round off, let me say that Performance Management has really transformed Best Value. And the important thing to remember is that it works for everyone.
选项
A、It was the only one providing training for all staff.
B、It had the lowest level of absenteeism.
C、It required fewer staff than the others.
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/P9sO777K
本试题收录于:
BEC中级听力题库BEC商务英语分类
0
BEC中级听力
BEC商务英语
相关试题推荐
•Readthearticlebelowaboutinsurance.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.
•Readthearticlebelowaboutinsurance.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.
•Readthefollowingarticleaboutknowledgeacquisitionandthequestionsontheoppositepage.•Foreachquestion15-20,marko
•Readthearticlebelowaboutmobilebusiness.•Choosethebestsentencefromtheoppositepagetofilleachofthegaps.•Fore
•Readthearticlebelowaboutjoboutlookoffinancialmanagers.•Choosethebestsentencefromtheoppositepagetofilleacho
•Readthearticlebelowaboutdecisionrightsinacompany.•ChoosethecorrectwordorphrasetofilleachgapfromA,B,C,or
•Readthearticlebelowaboutdecisionrightsinacompany.•ChoosethecorrectwordorphrasetofilleachgapfromA,B,C,or
•ReadthistextabouttheBehavioralInterviewingProcess.•Choosethebestsentencefromthesentencesthatfollowtofilleach
随机试题
下述关于喉癌常规放疗描述正确的是
患者女。因恶心、呕吐、厌食而来就诊。初步检查结果为:ALT增高,肝大,肝区痛,黄疸。临床怀疑为乙型肝炎。在乙型肝炎抗原检测中,下列哪种抗原不易检出
下列属于采购与付款业务循环所使用的凭证和记录是()。
“规定公司必须按照一定的比例和基数提取各种公积金,股利只能从企业的可供股东分配利润中支付”所体现的分配制约因素是()。
法国某跨国公司预计在6月份(3个月后)有一笔150万的欧元应付账款,同月该公司有一笔美元收入,可以用于支付此笔应付账款。已知欧元的即期汇率为$1.0450/,3个月远期汇率$1.0650/。公司担心欧元相对于美元的价值将继续上升,决定使用期货交易锁定美元成
根据以下资料,回答106—110题由所给材料可知,下列各项说法中正确的一项是()。
"Itkeepsyougrounded,putsyouinasituationthatkeepsyououtoftrouble,andputsyouwithagroupthathasthesamemind-
下面类中,有两个下拉列表,一个可以选择月份,一个可以选择2000—2009年之间的年份。importjavax.swing.*;publicclassExpirationextendsJFrame{JCombo
Anotherkindofdistinctionthatcanbemadeamongworksofartiswhethertheywereoriginallyintendedasobjectspurelytobe
Leeiscomingonverywellnowandit’sa______ofdecidinghowtofithimintotheteam.
最新回复
(
0
)