2. 外语
  3. Dear Sir or Madam, This is the second month running that your delivery has been late in arrival. Our current order for stati

Dear Sir or Madam, This is the second month running that your delivery has been late in arrival. Our current order for stati

admin2017-05-24  92
问题 Dear Sir or Madam,
    This is the second month running that your delivery has been late in arrival. Our current order for stationery is already 6 days overdue.
    We have a number of valued customers who are being put to some inconvenience. There seems to be no obvious reason why your normally prompt deliveries should become so unreliable. I would be obliged if you would look into this matter as soon as possible.
    Ours is a small, family business in a town. We depend very much upon the good will of our customers. I’m sure you will settle this problem at your convenience as soon as possible.
    Your faithfully, Han Lu
    Mr. Han writes to complain about【R1】______ of the ordered goods.
    His order for stationery has already been late for【R2】______ when this letter is being written.
    Mr. Han feels it a pity that the【R3】______ deliveries have become so unreliable.
    According to Mr. Han, this incident has caused【R4】______ to his customers, upon whose【R5】______ his small family-run business depends.
【R5】
选项
答案good will
解析 由文中第三段第二句话“We depend very much upon the good will of our customers．”可知答案。
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