2. 外语
  3. Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening

Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening

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问题     Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening self-esteem is no easy task. But managers can help improve employees’ self-esteem in the following ways.
    Firstly, they must create a work environment that invites people to feel good about themselves and the work they do. They must not damage or lower the self-esteem of others. Managers should avoid something said or done to someone that wears away their feelings of self worth and satisfaction in performance. For example, it is unacceptable to greet a lazy employee with comments like "Late again! You win the prize for being the least reliable person here."
    Secondly, they must develop ways of communicating real respect and concern to the employees by actively helping them improve their self-image and to feel better about themselves and their performance. For example, comments like, "I knew you could do an exceptional job on that new assignment—and you proved me right!" If sincere, it will make an employee’s day.
    Lastly, give specific rather than general praise. Managers can’t just go around saying to employees, "I really appreciate your work" or "Thanks"—your employees will think you’re running for political office! Instead, be specific about what was done and the positive consequences of the action. For example, "That report you did for me on Thursday was just what I needed for my marketing meeting." And be sure to give the feedback to the person as soon after the event as possible.
The comments given to employees should _____ in order to strengthen their self-respect.
选项 A、be frequent
B、show respect and concern
C、be much in amount
D、be negative sometimes
答案B
解析 事实细节题。本题询问为了提高员工的自尊心，在评论员工时应该怎样做。根据第三段第一句话可知，经理要建立真正尊重员工、关心员工的交流方式，故选项B(显示尊重与关心)为正确答案。
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