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  3. Social media can be a powerful communication tool for employees, helping them to collaborate, share ideas and solve problems. Re

Social media can be a powerful communication tool for employees, helping them to collaborate, share ideas and solve problems. Re

admin2022-09-06  12
问题     Social media can be a powerful communication tool for employees, helping them to collaborate, share ideas and solve problems. Research has shown that 82% of employees think social media can improve work relationships and 60% believe it can support decision-making processes. These beliefs contribute to a majority of workers connecting with colleagues on social media, even during work hours.
    Employers typically worry that social media is a productivity killer; more than half of U. S. employers reportedly block access to social media at work. In my research with 277 employees of a healthcare organization I found these concerns to be misguided. Social media doesn’t reduce productivity nearly as much as it kills employee retention.
    In the first part of the study I surveyed the employees about why and how they used platforms like Facebook, Twitter, or Linkedln. Respondents were then asked about their work behaviors, including whether they felt motivated in their jobs and showed initiative at work. I found employees who engage in online social interactions with co-workers through social media blogs tend to be more motivated and come up with innovative ideas. But when employees interact with individuals outside the organization, they are less motivated and show less initiative.
    In the second part of the study I found 76% of employees using social media for work took an interest in other organizations they found on social media. When I examined how respondents expressed openness to new careers and employers, I found that they engaged in some key activities including researching new organizations and making new work connections.
    These findings present a dilemma for managers: employees using social media at work are more engaged and more productive, but they are also more likely to leave your company. Managers should implement solutions that neutralize the retention risk caused by social media.
    They can create social media groups in which employees will be more likely to collaborate and less likely to share withdrawal intentions or discussions about external job opportunities. Managers can also use social media to directly reduce turnover (跳槽) intentions, by recognizing employees’ accomplishments and giving visibility to employees’ success stories.
What problem was found with employees using social media for work?
选项 A、They seldom expressed their inner thoughts.
B、Most of them explored new job opportunities.
C、They were reluctant to collaborate with others.
D、Many of them ended with lower productivity.
答案B
解析 细节辨认题。定位句提到，当“我”调查这些受访者如何表达对于新职业和新雇主的接受度时，“我”发现他们都曾经参与了诸如搜索新公司或是建立新的工作关系等关键性活动。由此可知，在工作中使用社交媒体时，大部分员工都会探索新的工作机会，故答案为B)。文中没有提到员工是否表达内心想法的问题，故排除A)。第一段提到82％的雇员认为社交媒体能够改善工作关系，大部分员工运用社交媒体与同事进行沟通，甚至在工作时间也是如此，没有提到不愿意与他人协作，故排除C)。第一段最后一句指出，社交媒体对于工作效率降低的影响还没有它对员工留存率低的影响大，言外之意是对工作效率影响不大，故排除D)。
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