2. 外语
  3. When a consumer finds that an item she or he bought is in faulty or in 【S1】______ some other way does not live to the ma

When a consumer finds that an item she or he bought is in faulty or in 【S1】______ some other way does not live to the ma

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问题    When a consumer finds that an item she or he bought is in faulty or in         【S1】______
some other way does not live to the manufacturer’s claim for it , the first       【S2】______
step is to present the warranty or any other records which might help, at the
store of purchase. In most cases, this action will produce results. Moreover,     【S3】______
if it does not, there are various means the consumer may use to gain satisfaction.
   A simple and common method used by many consumers is to complain
directly to the store manager. In general, the "high up" the consumer             【S4】______
takes his or her complaint, the faster he or she can expect to be settled.        【S5】______
In such case, it is usually settled in the consumer’s favor, assumed he           【S6】______
or she has a just claim. Consumers should complain about in person                【S7】______
whenever possible, but if it cannot get to the place of purchase, it is           【S8】______
acceptable to phone or write the complaint with a letter.                         【S9】______
   Complaining is usually most effective when it is done politely but
firmly, and especially when the consumer can demonstrate that is wrong            【S10】______
with the item in question.
【S5】
选项
答案应该在expect和to之间加上it，
解析 指期待、指望他们的投诉能尽快得到解决。
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