首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
admin
2015-01-30
16
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers.
【C13】
选项
答案
lines
解析
转载请注明原文地址:https://kaotiyun.com/show/PbNK777K
本试题收录于:
C类竞赛(非英语专业本科)题库大学生英语竞赛(NECCS)分类
0
C类竞赛(非英语专业本科)
大学生英语竞赛(NECCS)
相关试题推荐
Fortheadvertisedposition,thecompanyoffersa(n)________salaryandbenefitspackage.
Thoughtheyoungladywasveryprettyandgraceful,shewasnone________happierforherbeauty.
Veryfewpeoplecouldunderstandthelecturetheprofessordeliveredbecauseitssubjectwasvery________.
Fivehundredyearslater,theneedforincreasedtradeandanerrorinnavigation________toanotherEuropeanencounterwithAme
Todayinmind-bendinglycoolstuffthatnanoparticles(纳米粒子)cando:AteamofresearchersatRiceUniversityinTexashasdemon
Whatdoyouknowaboutthehistoryofyourfamily?Tracingyour【16】anc______canbeaveryinterestinghobby.But,ifyougoabou
Thinkoflavendertodayandupcomeimagesofold-worldcottagegardensthickwithnoddinghollyhocksandpinkrosesroundthed
【T1】通常情况下,人们会在新年伊始决心取得比上一年更多的成就。(resolvedto)然而怎么做到这一点呢?有些人决心“对一切都说可以”——我始终认为这种决心很古怪。其他人则相反,决心更频繁地说不。【T2】实际上,这两种极端的任何一种都可能导
Ifitweretwohourslater,itwouldbehalfaslonguntilmidnightasitwouldbeifitwereanhourlater.Whattimeisitnow
随机试题
肝破裂的特点是(请从以下5个备选答案中选出4个正确选项)
房地产开发项目完工并具备竣工验收条件后,负责组织有关单位进行验收的单位是()。
某市一内资空调生产企业为增值税一般纳税人,注册资本6000万元,职工人数1000人(其中残疾员工20人),2015年度有关生产经营业务如下:(1)全年实际占地共计60000平方米,其中厂房占地50000平方米,办公楼占地4000平方米,企业办医院占地10
A公司长期以来一直是某总装厂的主要配件供货单位,最近该总装厂向供应商提出了提供过程监控证据的要求,A公司为了满足顾客要求,准备在全公司开始推行统计过程控制。试对下列题目进行分析。[2007年真题]对某尺寸进行监控,如果希望能更灵敏地反映过程变化,可使用
将抛物线y=x2向下平移1个单位,再向左平移2个单位后,所得新抛物线的表达式是().
聚众扰乱社会秩序罪
计算∫01dx(x2+y2)2dy.
BillGateswas20yearsold.SteveJobswas21.WarrenBuffettwas26.RalphLaurenwas28.EsteeLauderwas29.Thesenowi
Operatingasinglecurrencyisnotgoingtobeeasy.Europeaneconomicand(1)_____unionwillnotfunction(2)_____hitches.(3
以下叙述中正确的是()。
最新回复
(
0
)