kitchen本题询问酒店提供的生活服务。录音原文中指出，每一层楼都有一个厨房(kitchen)，以供旅客做饭使用(for residents to cook in)。录音中的residents“居民”与题目中的guests“客人”为同义替换。

M: Good morning. Can I help you?
W: I hope so! I have a friend in Spain and her two daughters are coming to the city to study for a month. So I thought the Tourist Information Centre was the best place to ask about hotels. Can you recommend any?
M: Of course. Ah, I usually suggested one of the Hostelling International places. HI West End is a big hotel in a residential area, but it’s only ten minutes from downtown if you take a bus. It’s really popular.
W: OK. Sounds good! I need to know how much it costs. The girls want a double room for themselves. They don’t want to share with other people.
M: That makes it more expensive. The price is under $30 for a bed in a dormitory but they’ll be paying $50 a night. But if they become members of Hostelling International, the price comes down to $41 a night. Membership costs $35.
W: Right.
M: And membership offers them benefits too on all kinds of activities.
W: Ah, what kind of things?
M: Oh, er, skydiving and white-water rafting. Things like that.
W: Mm, I don’t think they’re interested in that kind of thing. If they become members, will they get cheaper entrance tickets to museums?
M: Oh, yes and also discounts on bicycle and car hire.
W: OK. It’s probably worth it. Is the hostel very noisy? They’re coming here to do some studying.
M: Ah, I think it is quite noisy as it’s a really big hostel. And if they want to use the Internet this hostel still makes a charge unfortunately. It’s $1 for 15 minutes and $3 for an hour.
W: Mm... it might not be ideal for them. What else can you recommend? Is there anything in a quiet area?
M: There’s Elliscoat Hostel.
W: Mm, how do you spell that?
M: E-L-L-I-S-C-O-A-T.
W: I’ve never heard that name before. And where is that?
M: It’s on the beach looking over the bay. Here, look on the map. It’s quiet but not far from Dragon Island — there’s plenty going on there in the evening.
W: Oh, that’s a nice area. And if they want to go to Dragon Island it only takes a couple of minutes to walk down to the ferry. So how much is a room there?
M: It’s in such a nice spot that the rooms are a bit more expensive. They’re $62.
W: Does that include any meals?
M: Unfortunately not. It is possible to buy meals in the hostel at a reasonable price but because it isn’t very busy in the winter, they only cook in summer.