首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purcha
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purcha
admin
2013-10-11
64
问题
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purchases the good or in other words gives monetary【C1】______ of the good he chooses. The more customers purchase—the better is for the company, as its capital growth.【C2】______the growth of the number of customers is【C3】______for each company.
As the level of satisfaction【C4】______from customer to customer, it is important for each company to have specific components of customer satisfaction in order to【C5】______ a mass satisfaction result. Proper components are the【C6】______of customers purchasing from a company and【C7】______ their purchase decision over again, as customer satisfaction and loyalty are the direct reflections of the brand loyalty factors, certain emotional【C8】______ or other external reasons. Measuring the level of customer’s satisfaction is rather hard and the results may be sufficiently【C9】______. Customer satisfaction constantly needs a target to be aimed at,【C10】______the " requirements " of the contemporary customer change from day to day.
【C11】______the "satisfaction" information is obtained by the means of either telephone or an Internet-survey. It【C12】______be noted that these two ways of obtaining information are the major marketing prediction【C13】______. Such surveys are rather accurate and reveal the customer loyalty of each【C14】______ company. Customer satisfaction measurements help the companies build their customer-strategies based on the strengths and the weak spots of each good that【C15】______it from obtaining high level of customer’s satisfaction and loyalty.【C16】______of the customer’s loyally revealed on the early stages of satisfaction measurements helps to【C17】______a good to a more corresponding market position.【C18】______ customer’s loyalty has one other important element【C19】______ is the knowledge of what customers think about the brand, the brand’s specific product and results【C20】______a correct marketing strategy decision-making.
【C17】
选项
A、remove
B、retain
C、replace
D、release
答案
C
解析
动词辨析题。句意同上。了解商品的弱点,知道客户对某一商品忠诚度为何不高,目的当然是让商品更贴近市场需求,或“替换”成能满足市场需求的产品,故replace符合文意。remove“消除”和retain“保留”均不符合后文的to a more corresponding market position,易排除;release表示“发布,上市”,一般用于新产品,而不是在发现问题后对已有产品进行修正,因此排除。
转载请注明原文地址:https://kaotiyun.com/show/PsGK777K
0
专业英语四级
相关试题推荐
MarywastemptedtoturnthelargeroomsintotraditionalFrench-stylesalons,whileBobwasin______ofatypicallyEnglishlook
Forthepasttwoyears,Ihavebeenworkingonstudents’evaluationofclassroomteaching.Ihavekeptarecordofinformalconv
Lillyhastogetupearlyandarriveingoodtimebecause______.
Whenapsychologistdoesageneralexperimentaboutthehumanmind,heselectspeople______andasksthemquestions.
WhichofthefollowingsentencesisINCORRECT?
WriteonANSWERSHEETTWOanoteofabout50~60wordsbasedonthefollowingsituation:Tomhashadanaccidentandisnowin
HowwouldsomeAsiansstarttheirconversationwhentheymeetforthefirsttime?
Listentothefollowingpassage.Altogetherthepassagewillbereadtoyoufourtimes.Duringthefirstreading,whichwillbe
By1950,theresultsofattemptstorelatebrainprocessestomentalexperienceappearedratherdiscouraging.Suchvariationsin
Alltheroomsonthesecondfloorhavenicely______carpets,whichareincludedinthepriceofthehouse.
随机试题
设随机变量X服从参数为λ的泊松分布,且满足P{X=2)=P{X=3},则P{X=4}=________
元代的散曲家被誉为“曲状元”的是()。
骨牵引
A.腹痛B.黑便C.骨质疏松D.性功能减退E.便秘奥美拉唑所致的主要不良反应是()。
根据《民事诉讼法》及相关司法解释的规定,第二审程序与第一审程序具有下列哪些区别?()
赵某涉嫌恐怖活动犯罪,于2月3日被公安机关依法逮捕,2月6日,赵某的律师提出欲与其会面,则下列说法正确的是?
根据《会计专业职务试行条例》的规定,下列不属于会计专业职务的有()。
某企业进口一批材料,货物价款95万元,进口运费和保险费5万元,报关进¨后发现其中的10%有严重质量问题并将其退货,出口方为补偿该企业.发送价值10万元(含进口运费、保险费0.5万元)的无代价抵偿物。进口关税税率为20%.该企业应缴纳进口关税()万元
在当代中国,坚持发展是硬道理的本质要求,就是()。
中国共产党第一次自主地运用马列主义基本原理解决中国革命问题的会议是:
最新回复
(
0
)