首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purcha
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purcha
admin
2013-10-11
87
问题
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purchases the good or in other words gives monetary【C1】______ of the good he chooses. The more customers purchase—the better is for the company, as its capital growth.【C2】______the growth of the number of customers is【C3】______for each company.
As the level of satisfaction【C4】______from customer to customer, it is important for each company to have specific components of customer satisfaction in order to【C5】______ a mass satisfaction result. Proper components are the【C6】______of customers purchasing from a company and【C7】______ their purchase decision over again, as customer satisfaction and loyalty are the direct reflections of the brand loyalty factors, certain emotional【C8】______ or other external reasons. Measuring the level of customer’s satisfaction is rather hard and the results may be sufficiently【C9】______. Customer satisfaction constantly needs a target to be aimed at,【C10】______the " requirements " of the contemporary customer change from day to day.
【C11】______the "satisfaction" information is obtained by the means of either telephone or an Internet-survey. It【C12】______be noted that these two ways of obtaining information are the major marketing prediction【C13】______. Such surveys are rather accurate and reveal the customer loyalty of each【C14】______ company. Customer satisfaction measurements help the companies build their customer-strategies based on the strengths and the weak spots of each good that【C15】______it from obtaining high level of customer’s satisfaction and loyalty.【C16】______of the customer’s loyally revealed on the early stages of satisfaction measurements helps to【C17】______a good to a more corresponding market position.【C18】______ customer’s loyalty has one other important element【C19】______ is the knowledge of what customers think about the brand, the brand’s specific product and results【C20】______a correct marketing strategy decision-making.
【C17】
选项
A、remove
B、retain
C、replace
D、release
答案
C
解析
动词辨析题。句意同上。了解商品的弱点,知道客户对某一商品忠诚度为何不高,目的当然是让商品更贴近市场需求,或“替换”成能满足市场需求的产品,故replace符合文意。remove“消除”和retain“保留”均不符合后文的to a more corresponding market position,易排除;release表示“发布,上市”,一般用于新产品,而不是在发现问题后对已有产品进行修正,因此排除。
转载请注明原文地址:https://kaotiyun.com/show/PsGK777K
0
专业英语四级
相关试题推荐
Forthepasttwoyears,Ihavebeenworkingonstudents’evaluationofclassroomteaching.Ihavekeptarecordofinformalconv
Bythe1980s,accordingtointernationalbutadmittedlyinconsistentdefinitionsofliteracy,aboutsevenoutoftenadultsint
Manypeoplenowadayssavemoneyto______fortheiroldage.
Whereisthisconversationprobablytakingplace?
Mostearthquakesoccurwithintheupper15milesoftheearth’ssurface.Butearthquakescananddooccur【C1】______alldepthsto
Whatcausesasorethroat?Manythingscancauseasorethroat.Thesecausesincludeinfectionswithvirusesorbacteriaand
IthinkIwasatschool,______IwasstayingwithafriendduringthevacationwhenIheardthenews.
Whatarethespeakersmainlydiscussing?
Atfirstthecompanyrefusedtopurchasetheequipment,but______thisdecisionwasrevised.(1998年考试真题)
随机试题
鉴别消化性溃疡和慢性胃炎的最好方法是
A.四性B.五味C.归经D.升降浮沉E.毒性表示药物作用部位的性能是
当收购人有()情形时,不得收购—亡市公司。
下列()属于外国债券。
从国际、国内银行的良好实践看,我国商业银行交易账户划分的政策和程序应主要包括以下核心内容()。
风景名胜区的总体规划期一般为20年。()
恐惧是婴儿出生就有的情绪反应。()
塑造梦的泥土①几年前,年过六旬的妹妹从老家来看我,回忆久远的往事时,她说,50年前,我离家逃难后,我家东屋内的墙角,留下了许许多多我捏弄的泥东西,还有一大堆我从野地里挖回来的黄土。祖母盖上一领席子,怕积灰尘和麻雀粪。我在家的时候,这个墙角是一块禁
政治上层建筑和思想上层建筑的关系是()。
AnannualEnglishessaycontestistobeheldbyStudents’Union.Asorganizeroftheevent,writeanannouncementto1)statet
最新回复
(
0
)