How did Lucy buy the gifts?

M: Hello, welcome to our store.
W: Hello. I ordered some gifts last week from your website, but the delivery I have received is completely wrong!
M: Oh dear! What’s your name, please?
W: Lucy Smith.
M: Lucy Smith, ah, yes. . , right, what’s the problem, Lucy?
W: Well, firstly, I ordered a Robbie Williams CD and I got a Coldplay CD.
M: Really? I’m sorry about that. But I can really recommend Coldplay—they’re brilliant!
W: Yes, but... I also ordered a black backpack, and I received a pink handbag.
M: Oh... Well, pink is the in colour right now, isn’t it? I have a pink handbag myself.
W: Yes, but it’s my brother’s birthday present. I don’t think he wants a pink handbag for his birthday! Listen, the order is wrong! Some things are missing, too. I’d like to speak to the manager, please.
M: Oh, I’m sorry he’s on his lunch break right now. Did you get our free gift, the Super Smart shopping bag?
W: Oh, yes, I did. You can have it back! It’s faulty. There’s a hole in it!
M: Well, Lucy, I’m sorry about this. I will send you all the correct items now, and exchange the bag, too.
W: OK. Here are the incorrect items and the bag.